LiquiLoans - Senior Manager - Tele Collection
4 weeks ago
Job Summary:
- Person will be responsible for managing the Collection operations for the entire in-house and remote location setups. In addition to managing performance, the incumbent will align strategies for the collections team to meet and sustain performance to meet the budgeted targets.
- The tele-collection head should be strong in debt collection core levers and operations, and hungry to dive into leveraging that knowledge to execute and deliver on existing and future strategies.
- Collections are a critical function of our customers' journey so this individual will also be and future strategies.
- Collections are a critical function of our customers' journey so this individual will also be empathetic and focused on providing the best experience to all customers, regardless of their repayment situation.
- To work closely with relevant stakeholders like Ops, tech, compliance, and sales and collaborate to achieve collective goals.
Key Responsibility:
- Responsible for controlling flow rates of overdue accounts and controlling delinquency as per provided budgets.
- Responsible for managing the Tele-Collection process (Pre and Post-delinquency), strategy for overdue collection, preparation and review of process notes and collection SOP.
- Driving all forecasting on budget estimation, annual targets, cost, manpower projection, and workforce planning.
- To be audit and regulatory-compliant
- Ensure Vendor empanelment, onboarding, operations, and payout designing as per requirements.
- Analyze and leverage collection systems to drive strategies to scale up connect rate to scale up productivity.
- Cost-benefit estimation of potential new strategies for new proposals on changes. Create a diverse bench strength with the right succession and roadmap for high-performing individuals.
- Responsible for the right skill set of agents and team leaders by ensuring required training and coaching.
- Manage strategies including but not limited to incentives, training/coaching on negotiation, etc., call campaigns, account segmentation & prioritization, automated reminder messaging, testing new campaign approaches, and evaluating/creating business cases for technology improvements.
- Maintain cost vs money collected within designated parameters.
- Keep team attrition rate below the acceptable threshold.
- Ensure data-driven decisions on aligning KPI for team.
Requirements:
- Strong experience with auto dialer/IVR/Digital follow-up/collections call center technology.
- Strong demonstrated analytical business reporting experience.
- Experience in managing distributed remote teams.
- 7+ years of experience in to tele collections.
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mumbai, India LiquiLoans Full timeWho we are : Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy individuals in a...
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Mumbai, India LiquiLoans Full timeWho we are : Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy...
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Mumbai, Maharashtra, India LiquiLoans Full timeWho we are : Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy individuals...
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Mumbai, India LiquiLoans Full timeWho we are : Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy...
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Mumbai, Maharashtra, India LiquiLoans Full timeWho we are : Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy individuals...
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Mumbai, India Liquiloans Full timeWho we are : Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy...
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Mumbai, India Liquiloans Full timeWho we are :Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy...
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Mumbai, India Liquiloans Full timeWho we are :Funded by Matrix Partners & CRED, LiquiLoans (LL) is an RBI registered NBFC. The company is founded by entrepreneurs who previously co-founded a successful rental platform "RentoMojo''.Our goal is to allow borrowers to get faster loans and at cheaper interest rates and enable every investor to give loans to these creditworthy...
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