Customer Technical Advisor

5 months ago

Noida, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Shift Timings: 4:00 pm - 1:00 am IST

The Opportunity

Adobe Journey Optimizer is a single application for managing scheduled cross-channel campaigns and trigger-based one-to-one engagement for millions of customers and the entire journey is optimized with intelligent decision-making and insights. Adobe Real-Time Customer Data Platform (Real-Time CDP) helps companies bring together known and anonymous data from multiple enterprise sources in order to create customer profiles that can be used to provide personalized customer experiences across all channels and devices in real-time. Built on the Adobe Experience Platform, AJO and RTCDP help build customer profiles that power real-time experiences and manage customer engagement across inbound and outbound channels with relevant experiences anytime, anywhere. Our goal is to enable our customers to maximize the value from these products. For that, we need a world-class technical advisory team.

What You’ll Do

The Customer Technical Advisor’s (CTA) role is to provide technical consultation and guidance to the customers on Adobe Experience Platform and Adobe Journey Optimizer Help customers understand Adobe’s capabilities and the transformative power of world class customer experiences. Along with the technical consultation, the CTA’s role includes educating clients on how existing and new product features and functionality work and addressing product-related questions and technical challenges.

Additional Responsibilities Include

Work closely with the customer’s architects, business, and technical stakeholders to build trust and establish credibility. Provide points of view on customer direction to lead and guide towards the best outcome. Partner with the account teams, delivery teams, product engineering, and professional services sales executives to deliver business growth and customer success/ROI. Always professionally representing Adobe (work product, communications, presence) in client and team situations. Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and providing ongoing support and guidance. Understand client objectives and align AEP and AJO solutions to meet their business goals. Stay Updated on Product Enhancements: Keep abreast of the latest updates, features, and enhancements in AJO and RTCDP. Continuously expand knowledge and expertise in these platforms to provide valuable insights and recommendations to clients. Define the operational processes to deliver consistent value to merchants and partners Develop and maintain effective, positive working relationships with team members.

What you need to succeed

5+ years of implementation experience with Adobe Experience Cloud products, especially Adobe Experience Platform and Journey Optimizer Expertise in deploying, configuring, and optimizing all major Experience Platform services and Journey Optimizer features. Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc. Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs Good Communication Skills- Ability to interact with customers independently with good articulation and confidence and Articulation. Digital marketing experience, with Martech platforms implementation (Adobe/SFDC) from solution, design, and implementation specifically with AEP and AJO. Database skills – Have good expertise of either databases SQL/ Oracle /Teradata etc. Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation, and personalization Data model design Skills for Marketing databases. Capability to query, work on aggregates, use filter conditions, Creation joins, define keys, set index etc Understand complex data models (preferrable XDM) and the objective of marketing campaigns. Familiarity with establishing rules and conditional logics to customize journeys based on customer attributes and behaviors. Advocate for improvements. Strong ability to partner and effectively work across the organization with line of business and technology colleagues. Strong implementation coordination and communication skills.

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