Senior Risk Investigator- Merchant
4 weeks ago
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us
Position: Senior Risk Investigator - Merchant
About the Team: -
The PhonePe Fraud Risk Operations team is a high impact team whose goal is to mitigate risk and improve the trust and safety for various PhonePe products. If your dream is to build processes and tools that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us
The Key to success in this role is the ability to understand the team’s vision and raise the bar on the job core responsibilities of Operate, Continuous Improvement, Communicate and People Development.
If your dream is to build processes and digital tools to better understand financial transactions and identify trends that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us
Roles & Responsibilities :
• Responsible for preventing and detecting potential fraud across all payment channels by meticulously reviewing customer and merchant accounts and utilizing data analysis to identify patterns and anomalies.
• Take a proactive approach in identifying fraud risks, assessing the effectiveness of existing controls, and recommending improvements or additional measures to enhance risk management.
• Work closely with various departments, including operations, finance, settlements, risk analytics, compliance, and technology, to maintain a high level of control and security.
• Make critical decisions regarding fraud investigations, escalation procedures, and the implementation of enhanced controls.
• Manage complex fraud cases that require a higher level of expertise and judgment.
• Ensure that SLAs are met for assigned cases and share quality responses as required.
• Analyzing available information and breaking down problems into manageable components.
• Finding prompt solutions by applying logical reasoning
• Ensuring lasting problem resolution through systemic solutions.
• Building trust and maintaining effective communication with internal and external stakeholders.
• Managing escalations and disputes effectively.
• Identifying weekly or monthly SLAs, sharing insights, and key findings from investigations with the wider team.
• Proactively monitoring queues and workflows to maintain SLA adherence.
• Taking independent ownership of assigned pod-level processes and suggesting process improvements.
Role Requirements:
• Minimum of 5-7 years of relevant experience in risk operations, fraud investigations, or fraud risk analytics.
• Demonstrated expertise in the fields of Risk Management and Fraud.
• Strong oral and written communication skills.
• Collaborative team player with the ability to establish relationships at all organizational levels.
• Educational qualification: Any graduate/PG.
• Capacity to work independently and collaborate effectively with other departments and stakeholders.
• CFE certification is an added advantage.
• Basic working knowledge of MS Office and SQL.
PhonePe Full Time Employee Benefits
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy-
Senior Risk Investigator- Merchant
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Bengaluru, India PhonePe Full timeAbout PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...
-
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full time**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
1 week ago
Bengaluru, Karnataka, India PhonePe Full time**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Merchant Risk Investigator, T&S Ops
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group:PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full time**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
2 weeks ago
Bengaluru, India PhonePe Full time**About PhonePe** PhonePe is India’s leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full time**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator, T&s Ops
3 weeks ago
Bengaluru, Karnataka, India PhonePe Full time**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group:PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...
-
Risk Investigator
2 weeks ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePePhonePe is India's leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered...
-
Transaction Risk Investigator
3 months ago
Bengaluru, India ADCI - Karnataka Full timeElimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers...
-
Credit Risk
2 weeks ago
Bengaluru, India JPMorgan Chase & Co Full time**JOB DESCRIPTION** Credit Risk assesses, permissions, and manages credit and counterparty risks on an industry, client, geographic, and transaction basis. Credit risk is defined as the risk of loss arising from the default of a client or counterparty. Credit exposure arises through underwriting, lending, trading and transactional activities with and for...
-
Investigations Assistant
2 months ago
Bengaluru, India ASSPL - Karnataka Full timeBachelor's degree Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Assistant to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the...
-
Investigations Specialist
5 days ago
Bengaluru, Karnataka, India timesjobs Full timePosition: Investigation SpecialistLocation: Bengaluru, KA, India's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of...
