Customer Information Group Representative
4 weeks ago
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. Our team is empowered to provide answers to customers seeking information about Dow products through digital platform. This is done by strong conceptual knowledge about Dow products and regulations within that region.In doing this, we play a crucial role in identifying new opportunities and receiving feedback from customers for our Dow products. In short, our team is an interface between various Dow functions and customers. As part of Team Dow we combine expertise and technologies to create an invigorating customer experience.
Responsibilities
Manage customer requests coming through inbound phone calls / email for Dow products of Technical / Regulatory / Compliance nature. Ensure that all customer enquiries are well documented, in accordance with the performance and service standards. Use business and process expertise to improve our service levels. Able to work with different stakeholders/ functions / business teams within the organization: e.g. Product Stewards, Regulatory team, Sales and Customer Service. Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement.Qualifications
Bachelor’s degree in any stream. Min experience of 5 yrs. in Customer Service (phone & emails)Preferred Skills
Commercial acumen with ability to organize and manage desk. Working knowledge of : Microsoft Office, SAP and CRM Dynamics. Strong analytical and process improvement skills.Additional notes
No relocation support for the role.Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. Become a Dow shareholder through various employee stock programs. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Global Paid Time Off (PTO) policies:Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.
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