Assistant Manager

4 weeks ago

Udaipur, India FAIRMONT Full time
Job Description

Prime Function:                                                                                                                   

  • Assist the Executive Housekeeper in managing and directing all
    Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
  • To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
  • Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
  • To direct and control the Housekeeping operations and staff of the Housekeeping department.
  • Any matter which may effect the interests of hotel should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning:

  • Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management:

  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Maintain appropriate staffing levels in order to consistently provide excellent guest service.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management:

  • Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
  • Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
  • Assist in all inventories and ensure to coordinate the training programmes.
  • Coordinate all repairs & refurbishments.
  • Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
  • Ensure to inspect the rooms on a regular basis.
  • Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
  • Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
  • Ensure that all records regarding uniforms are maintained.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
  • To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.

Qualifications

  • Minimum 2 years of experience in a management level position in a luxury hotel. 
  • Experience in luxury hotel/resort environment preferred.
  • Good command of English in both oral and written.
  • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
  • High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
  • Able to resolve problems and make decisions confidently.
  • Uses sensitivity and discretion in supporting guests’ needs.
  • Leadership skills – collaborative, enabling, and entrepreneurial.
  • Career focused, wanting to grow and develop, self-motivated.
  • Good knowledge in HACCP.


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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