Technical Support Voice

3 weeks ago


Chennai, India 2coms Full time

Greetings,

Excellent Opportunity for Experienced Technical support Professionals @Chennai in a Leading MNC

Our Client is an American multinational information technology services and consulting company.

Job Title: Technical Support Voice

Work Location: Chennai, Sholinganallur

Work From Office

Undergraduate / Graduate / Post Graduate Minimum 1 Year Experience in Technical Support Voice process candidate can apply for this Job
Immediate Joiner Required

Shift: Rotational Shift

Week Off: 5 days working (2 days rotational week off)


Job Role:

 Technical Support Voice Process

 Solving laptop/desktop/Internet/Broadband issue and doing troubleshooting
 Handling customer technical issues

·     



Requirements

Candidate should have:


1.Good Communication skills with laptop/desktop/internet/broadband troubleshooting experience

2.Take calls Over Phone which involves working in different time zones.

3.Take calls from Global clients and initiate the right responses to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both in verbal and written communication skills.

6.Knowledge of customer service principles and practices.

7.Good technical knowledge.

 

Qualification: Undergraduate / Graduate / Post Graduate



Benefits


Both side Cab + Incentive + Shift Allowance

 

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.





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