Team Lead
3 months ago
- Lead and manage ateam of technical support agents in a voice processenvironment
- Provide guidance coaching andmentorship to team members to enhance their technical and customerservice skills
- Handle escalated technicalissues and provide timely resolutions
- Monitorteam performance metrics and develop action plans to improveproductivity and quality
- Collaborate withcrossfunctional teams to address technical challenges and processimprovements
- Conduct regular performanceevaluations and provide feedback for continuousimprovement
- Ensure adherence to companypolicies procedures and qualitystandards
- Handle customer escalations and actas a point of contact for complex technicalinquiries
- Participate in recruitment onboardingand training activities for new teammembers
- Assist in creating and updatingtechnical support documentation and knowledgebase
- Bachelors degree in arelevant field or equivalent workexperience
- Proven experience in a technicalsupport role preferably in a voice processenvironment
- Demonstrated leadership and peoplemanagement skills
- Strong understanding oftechnical troubleshooting and problemsolvingtechniques
- Excellent communication skills andthe ability to interact effectively with customers and teammembers
- Proficiency in using customer supportsoftware and CRM systems
- Ability to work in afastpaced and dynamic environment while maintaining highqualitystandards
- Proactive selfmotivated andresultsoriented mindset
- Good understanding ofvoice communication protocols andtechnologies
- Certifications in relevanttechnical areas will be an addedadvantage
leadership,communication,customerservice,technical support,voiceprocess,customer
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Team Computers | Pre Sales- Networking | chennai
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Team Computers | Pre Sales- Networking | chennai
2 weeks ago
chennai, India Team Computers Full timeJob Description - The role holder will be responsible for leading customers on analysis of networking requirements and resulting pre-sales/solution architecture for those customers - both new and existing. This is a lead pre-sales architecture and consultant role, working on projects in networking. Considerable experience of a comparable networking...
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Team Computers | Pre Sales- Networking | chennai
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chennai, India Team Computers Full timeJob Description - The role holder will be responsible for leading customers on analysis of networking requirements and resulting pre-sales/solution architecture for those customers - both new and existing. This is a lead pre-sales architecture and consultant role, working on projects in networking. Considerable experience of a comparable networking...
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Team Lead
2 weeks ago
chennai, India NielsenIQ Full timeJob DescriptionAbout the jobAct as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery...
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Team Lead
4 weeks ago
Chennai, India NielsenIQ Full timeJob DescriptionAbout the jobAct as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery...
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Team Lead
2 weeks ago
chennai, India NielsenIQ Full timeJob DescriptionAbout the jobAct as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery...
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Team lead
1 month ago
Chennai, India NielsenIQ Full timeJob Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
3 weeks ago
chennai, India NielsenIQ Full timeJob Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
3 weeks ago
Chennai, India NielsenIQ Full timeJob Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
4 weeks ago
Chennai, India NielsenIQ Full timeJob DescriptionAbout the jobAct as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery...
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Team Lead
2 months ago
chennai, India NielsenIQ Full timeJob Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
2 months ago
chennai, India NielsenIQ Full timeJob Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
2 months ago
chennai, India NielsenIQ Full timeJob DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
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Chennai, India NielsenIQ Full timeJob DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
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Chennai, India NielsenIQ Full timeJob DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead for Sales Team
1 month ago
Chennai, Tamil Nadu, India CapTalent HR Full timeWe are seeking an experienced Telesales Team Lead to join our dynamic team. The ideal candidate will have a minimum of 8 months of experience in leading sales teams and handling voice processes.Key Responsibilities:Lead a team of sales representatives and provide guidance on sales strategies.Develop and implement sales plans to achieve targets.Monitor team...
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Technical Lead
2 weeks ago
Chennai, India Speed Team Group Full timeWe're Hiring! Technical Lead - Solar Projects at Renfra Energy India Private LimitedRenfra Energy India Private Limited , a subsidiary of Speed Team Group, is a leading developer in the renewable energy sector, specializing in wind and solar energy projects. Established in 2017, we are on a mission to provide sustainable energy solutions while driving...
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Technical lead
3 weeks ago
Chennai, India Speed Team Group Full timeWe're Hiring! Technical Lead - Solar Projects at Renfra Energy India Private LimitedRenfra Energy India Private Limited , a subsidiary of Speed Team Group, is a leading developer in the renewable energy sector, specializing in wind and solar energy projects. Established in 2017, we are on a mission to provide sustainable energy solutions while driving...
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Team lead
2 weeks ago
Chennai, India Walmart Global Tech India Full timeJob Summary What you’ll do As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our...
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Team Lead
3 months ago
Chennai, India Walmart Global Tech India Full timeJob SummaryWhat you’ll doAs a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our...
