Team Lead

1 month ago

chennai, India NielsenIQ Full time

Job Description

About the job

Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Data Processing Analysts

Responsibilities


Client Solutioning

  • Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.
  • Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments.
  • Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs
  • Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients
  • Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams
  • Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved
  • Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities
  • Represent respective operation’s function in discussion with other NOC and in market stakeholders


Team Management

  • Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue
  • Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
  • Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

Qualifications

  • Bachelor's Degree in related fields
  • Required Language(s) : English
  • Min 6+ Years in People Management experience
  • Required Language(s) : English, additional language skills an added bonus
  • Strong communication and stakeholder management skills
  • Process- driven mindset


Additional Information

  • Strong Written and oral communication.
  • Logical thinking and problem solving.
  • Ability to lead and actively participate in team and client meetings.
  • Ability to manage priorities and deliver against established timeline.
  • Mentor and coach other associates.
  • Take ownership and accountability on the activities assigned.

  • Team Lead

    3 weeks ago

    chennai, India NielsenIQ Full time

    Job DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    1 week ago

    Chennai, India NielsenIQ Full time

    Job DescriptionAbout the jobAct as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery...

  • Team lead

    3 weeks ago

    Chennai, India NielsenIQ Full time

    Job Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    19 hours ago

    chennai, India NielsenIQ Full time

    Job Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    6 days ago

    Chennai, India NielsenIQ Full time

    Job DescriptionAbout the jobAct as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery...

  • Team Lead

    2 days ago

    Chennai, India NielsenIQ Full time

    Job Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    1 month ago

    chennai, India NielsenIQ Full time

    Job Description About the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    1 month ago

    Chennai, India NielsenIQ Full time

    Job DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    1 month ago

    Chennai, India NielsenIQ Full time

    Job DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    1 month ago

    chennai, India NielsenIQ Full time

    Job DescriptionAbout the job Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full time

    Job Title: Team Manager - Banking LOBJob Description:We are seeking an experienced Team Manager to lead our Chennai Contact Centre specializing in Banking LOB. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC, Citi,...

  • Technical lead

    4 days ago

    Chennai, India Speed Team Group Full time

    We're Hiring! Technical Lead - Solar Projects at Renfra Energy India Private LimitedRenfra Energy India Private Limited , a subsidiary of Speed Team Group, is a leading developer in the renewable energy sector, specializing in wind and solar energy projects. Established in 2017, we are on a mission to provide sustainable energy solutions while driving...

  • Team Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full time

    Job Title: Team ManagerWe are seeking an experienced Team Manager to lead our Chennai Contact Centre specializing in Banking LOB (Line of Business). The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC, Citi, Kotak, Axis,...

  • Team Lead for Sales Team

    2 weeks ago

    Chennai, Tamil Nadu, India CapTalent HR Full time

    We are seeking an experienced Telesales Team Lead to join our dynamic team. The ideal candidate will have a minimum of 8 months of experience in leading sales teams and handling voice processes.Key Responsibilities:Lead a team of sales representatives and provide guidance on sales strategies.Develop and implement sales plans to achieve targets.Monitor team...

  • Team Lead

    5 months ago

    Chennai, India Guidehouse Full time

    Job Family:GIC Process (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:Conducting an end-to-end and meticulous review of potential illegal or suspicious activity.Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions...

  • Team Lead

    1 week ago

    Chennai, Tamil Nadu, India CapTalent HR Full time

    We are seeking an experienced Team Lead with a background in BPO voice processes to join our team at CapTalent HR.Key Responsibilities:• 6 months to 1 year of experience as Team Lead or Assistant Team Lead in voice process handling• Strong knowledge of shrinkage, attrition, and performance metrics• Any graduation is fineRequirements:• 6 days working...

  • Sales Team Lead

    3 weeks ago

    Chennai, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Team Lead to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. As a Sales Team Lead, you will be responsible for leading and managing a team of sales professionals to achieve sales targets and drive business growth.Key ResponsibilitiesLead and manage a team of sales professionals...

  • Sales Team Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time

    Job Title: Sales Team LeadWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. The successful candidate will be responsible for leading and managing a team of sales professionals to achieve sales targets and drive business growth.Key Responsibilities:Lead and manage a team of sales...

  • Sales Team Lead

    4 weeks ago

    Chennai, Tamil Nadu, India Smart Work Consultants Full time

    Telesales Manager Job DescriptionWe are seeking a highly skilled and experienced Telesales Manager to join our team at Smart Work Consultants. As a Telesales Manager, you will be responsible for leading a team of sales professionals and driving sales growth through effective sales strategies and techniques.Key Responsibilities:Lead a team of sales...

  • Senior Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full time

    Job Title: Senior Team LeadJob Summary:We are seeking an experienced Senior Team Lead for our Contact Centre specializing in Banking Operations. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks.Key Responsibilities:Team Management:...