Collections Tech Support

2 weeks ago

Mumbai, India DBS Bank Full time
Collections Tech Support-(WD42697)

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximize returns against an acceptable risk profile. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Job Purpose:-

The position ensures:

Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on setting up the collections system & all technology projects related to collections.

Working on automations, developing User Stories, managing UAT for credit card collections.

Leveraging the collection system to drive strategies to be rolled out to DCA’s for better portfolio performance.

Key Accountabilities

Managing all the tech projects end to end, co-ordinating with the tech/BAU stakeholders.

End to end UAT/production testing and support in creation of robust system which includes requirement gathering, dealing with IT/Vendors, creation of test scenarios/cases.
Should have expert knowledge in – SQL & able to create procedures, Excel VBA

Job Duties & responsibilities

Creation of robust systems in a future forward perspective. Dealing with tech and BAU stakeholders across all functions. Automation and Enhancement of Credit card MIS reports. Development of new reports as per the requirements in the system. Regular improvement in systems.

Required Experience

At least 10 years of total experience in the relevant field.

Education / Preferred Qualifications

Graduation degree with technical skills

Core Competencies

Banking domain knowledge Good knowledge on credit cards collections technology, strategies and processes Good analysis & evaluation skills Good communication & presentation skills Good team player or able to work individual 

Technical Competencies

Hands on Knowledge of Microsoft products like Excel, Access , Powerpoint, Word Technical skill in SQL, Python

Work Relationship

Interactions within Collection team Interactions with all the stakeholders within & outside the bank.

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