Officer - CRM

4 months ago

Mumbai, India Larsen & Toubro Full time

Job Description for Sr. Executive/ Assistant Manager - CRM Position

Key purpose of the job: . To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till handover of the property, collection, documentation or any other paperwork on behalf of the company or the client. Compile information on customers across different channels / points of contact between the customer and the company (website, telephone, live chat, direct mail, marketing materials and social media). 

Key Accountabilities 

Up-dation of data in SFDC/ SAP (Sales Module). Managing Customer Lifecycle Enhance Customer Experience  Follow-up on submittals Collections/ Payment Follow Ups with Customer  Drive post sales activity Address and manage escalated customer queries Improving business relationship with Customers & Customer retention Sales & CRM budget, MIS reports, bookings and cancellations.

Strategic

Monitor and maximize customer lifetime value strategies. Plan & Monitor accurate and timely sales documentation - Eg – Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks

Operational

To contribute to the overall standardization of data, formats and MIS To conceptualize & identify opportunities to create and implement customer delight Managing site visits and walk -ins during property exhibition. Managing web site and walk in enquiries. Follow up of all walk-in prospects and exhibition prospects and converting them to clients. To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product. Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers. Monitoring the invoices as per the site progress. Management of receivables, Coordination with accounts for tracking weekly and monthly collections. Completing formalities related to agreement and payment disbursement, Verifying agreements for registration. Tie up with HFIs concerning the new schemes, rate of interest, and follow up for client’s loan disbursement. Formulating budgets, MIS reports, bookings and cancellations. Updation of data in ERP/ SAP (Sales Module). Co-ordination with the execution team, facility team for units to be ready for handing over possession. Inspecting of flats before handing over possession. To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions To monitor sales collections and ensure regular follow-up & sending demand notices for the same – to red flag issues  To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed To ensure data entry and detailed filing of all documents received To ensure prompt dispatch of receipts for customer payments/ documents received To lead and implement ‘customer delight’ initiatives – e.g. welcome kits for new customers To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues

Internal & External Interactions
 Internal: Engineering, Legal, Sales and Marketing, Finance, IT departments 
 External: Customers, HFI Team, Bank, Agencies, Consultants

Education & Experience Requirement:

Grad / BE / MBA full-time with a minimum 4- 10 Years of Experience in real estate CRM Strong background in customer acquisition, re-engagement and retention strategies. A Confident and articulate communicator capable of inspiring strong collaboration in the organisation

  • Office Assistant CRM

    3 months ago

    Mumbai, Maharashtra, India Transcon Sheth creators pvt Ltd Full time

    Office assistant CRM filling scanning and office related work outword courier and documents and bank releted work **Salary**: Up to ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Morning shift Supplemental pay types: - Yearly bonus Work Location: In person

  • Manager - CRM

    5 months ago

    Mumbai, India LeanFlo Inc. Full time

    We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system. As the Manager - CRM, you will be responsible for overseeing the implementation, maintenance, and optimisation of our CRM system to drive customer relationship management initiatives. Your role will involve collaborating with cross-functional...

  • CRM-cum-office Coordinator

    3 months ago

    Dadar, Mumbai, Maharashtra, India pretty women Full time

    Job description The CRM & Office Coordinator is responsible for managing customer interactions, maintaining databases, and supporting office operations. This role involves ensuring smooth communication between the company and its clients, organizing office activities, and assisting with administrative tasks. **Key Responsibilities**: **Customer...

  • CRM Executive

    3 months ago

    Mumbai, India BHIVE Workspace Full time

    **Job Title: CRM Executive** **Location: Bangalore** *** BHIVE is a group of Co-working and FinTech companies focused on commercial real estate. Workspace started out as the oldest co-working brand in Bangalore and is now one of the largest chains of co-working spaces in Bangalore. Alts is a fast-growing Fintech Investment platform, we’re looking to...

  • Automobile CRM

    3 months ago

    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Automobile CRM: Female Job location: - Goregaon, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 5 years of experience in customer relationship management - Minimum experience: - 2 years of experience in customer relationship management or a related field. Education: -...

  • CRM Executive

    3 months ago

    Andheri, Mumbai, Maharashtra, India Pacific Global Solutions Full time

    **A. Scope of Work /B. Competence Requirements** **CRM System Management**: Administer and manage the company's CRM system, ensuring accurate and up-to-date customer data. Customize CRM configurations to align with business processes and requirements. **Data Entry and Maintenance**: Input and update customer information, interactions, and transactions in...

  • CRM: Automobile

    3 months ago

    Malad, Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - CRM: Automobile Job location: - Mumbai, Maharashtra. **Salary**: - 28,000-40,000 per month **Experience**: - Total experience: - 5 years of experience in CRM management. - Minimum experience: - 2-3 years of experience in CRM management, preferably in the automobile industry. Education: - Bachelor's degree in...

  • CRM Executive

    3 months ago

    Virar, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    Responsibilities: - Assisting and coordinating with the clients - Assisting and supporting management. * Required Competencies: - HSC/ Bachelor’s degree in any field. - Good communications skills both English & Hindi. - Excellent organizational skills. - Knowledge of computer operating systems and MS Office software. - Good knowledge of CRM...

  • CRM (Female)

    3 months ago

    Mumbai District, Maharashtra, India ASAP Recruitment Full time

    **URGENT HIRING** Position: CRM Location: mumbai, maharashtra **Salary**: 25,000-30,000/ PM Experience: 2-3 YEARS Education: GRADUATE **Communication: Good in English(Verbal & Writing)** Computer Skills: MS- Office is must, Internet working **Responsibilities**: - Maintain good relationships with customers, salespersons, and other departments. -...

  • CRM Executive

    3 weeks ago

    Santacruz West, Mumbai, Maharashtra, India Landmark Group Full time

    Position : CRM Experience : 3/ 4 years’ Salary : 27-30K Education : any Bachelor’s Degree Location : Santacruz **Responsibility** - Build & maintain relationships with clients. - Responsible for leading the Post Sales CRM Operations, payments and collections - Experience in real estate industry - Proven work experience as a CRM - Strong...

  • CRM Executive

    3 months ago

    Virar, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    HSC/ Bachelor’s degree in any field. ∙Looking for 2-3 years of sales and customer service experience in (Events & Exhibition, Car showrooms, High ends consumer goods sales). ∙Good communications skills both English & Hindi. ∙Excellent organizational skills. ∙Knowledge of computer operating systems and MS Office software. ∙Good knowledge of...

  • CRM Software Engineer

    5 days ago

    Mumbai, India Servilint Technologies Full time

    Job Description : We are looking for a Software Engineer to join our team and help us deliver high-quality CRM solutions for our clients. You will be able to Configure, Implement and Integrate CRM System using APIs, webhooks, apps, themes, and scriptsLocation : Mumbai (Work from Office)Responsibilities :- Customize CRM to align with organization s branding...

  • CRM Executive

    3 months ago

    Mumbai, Maharashtra, India Stainox Alloys Pvt. Ltd. Full time

    **CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION** Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of...

  • PHP Developer

    4 months ago

    Mumbai, India ProPMO Services Private Limited Full time

    We are looking for PHP Developers with following criteria ...- PHP candidate should know the following- Strong practical knowledge in PHP 5.6 above.- Strong practical knowledge in MySQL.- Good knowledge in jQuery, CSS, HTML- Working knowledge in Vtiger 6.5 above will be plus.- We are ideally looking for developers who have experience of packaged open source...

  • CRM Executive

    3 months ago

    Mumbai, Maharashtra, India Stainox Alloys Pvt. Ltd. Full time

    **CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION** Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of...

  • Assistant CRM Back Office

    3 months ago

    Andheri East, Mumbai, Maharashtra, India Puri Creators Full time

    **Client Onboarding and Documentation**: **Smooth Onboarding**: Ensure a seamless onboarding experience for clients. Handle booking forms and coordinate the collection of necessary information. **KYC Details Updating**: Update and maintain Know Your Customer (KYC) details in the ERP system. Implement data quality control measures to ensure accuracy and...

  • CRM Developer

    4 weeks ago

    Mumbai, India Achilles Information Limited Full time

    We have an opportunity for a driven, talented and passionate skilled Dynamics 365 CRM Administrator, to join our Application Support team based in our Mumbai office.Reporting into the Application Support Manager, as a Dynamics 365 Administrator SME you will get a chance to contribute to a range of projects utilising Dynamics 365. As part of a small dedicated...

  • Product Expert

    3 months ago

    Mumbai, India Veeva Systems Full time

    Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster. We are the...

  • CRM Engineer

    1 month ago

    Mumbai, India Servilint Technologies Full time

    SALARY : 5LPA - 9LPAWe are looking for a Engineer to join our team and help us deliver high-quality CRM solutions for our clients. You will be able to Configure, Implement and Integrate CRM System using APIs, webhooks, apps, themes, and scriptsLocation : Mumbai (Work from Office)Responsibilities :- Customize CRM to align with organization s branding and...

  • Senior Executive

    1 week ago

    Mumbai, India JewelsHire Full time

    JewelsHirea distinguished leader in the realm of jewellery industryrecruitment extends its invitation for a position at a renownedjewellery manufacturer located in Andheri EastMumbai.KeyResponsibilities:Customercoordination.Makingquotations and sharing the same on mail tocustomers.Enteringthe orders received in JewellerySoftware.Goodunderstanding of costing...