Executives EXL/E/1013197
1 month ago
Job Description
Position Title, Responsibility Level
Executive
Function
Healthcare
Reports to
Team Manager
Permanent/ Temporary
Permanent
Span of Control
Individual Contributor
Location
Kochi, India
Basic Function
Work Type - Back office Case creation in ATV/MedCompass tool, basis the data received Once the case is received, action to be taken as per SOP Determine if case can be processed and/or to be routed to another queue
Essential Functions
Navigate through multiple system / applications for data gathering Proficiency with computer skills (navigating multiple systems and keyboarding) Understand the goals and standards to ensure that quality and productivity standards are met Accurate and timely updating of the database Meet the agreed upon KPIs as per the operational definitions and targets Participate in the User Acceptance Testing as needed 98% - % attendance during training/nesting period is required Must be flexible to work hours with Monthly work schedules changes
Primary Internal Interactions
Actively participate in the team meetings, discussions and provide inputs Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
Primary External Interactions
NoneOrganizational Relationships
Reports To : Team Manager Supervises : None
Skills
Technical Skills
Working knowledge of MS office (Word, Excel and Power point) and Internet / OutlookProcess Specific Skills
Strong comprehension skills US Healthcare knowledge is preferred but not mandatorySoft skills (Desired)
Effective communication skills, both verbal and writtenSoft Skills (Minimum)
None
Education Requirements
Bachelor’s degree with a minimum 15 years of education
Work Experience Requirements
0 to 1 year of experience
Annexure:
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ___________________________________________ ____________________________
Candidate Supervisor/Manager Date
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