Associate Operations Manager – Digital Lending

1 month ago


Mumbai, India IDFC FIRST Bank Full time

Role/ Job Title: Associate Operations Manager – Digital Lending

Function/ Department:  Digital Lending

Job Purpose:

Role will be responsible for Operational TATs, Issue Resolution Rates, Partner and Customer Satisfaction Scores.

Roles & Responsibilities:

Collaborate with cross-functional teams to design and implement customer-centric processes. Work closely with the operations team of partners during product design stage to make sure the operational aspect of the business is covered. Understand Bank's internal operations functions thoroughly and work with partners in establishing right process and governing mechanism for all operational risks. Making sure all settlements due to the partner are done on daily as per agreed SLAs and help the core operations team resolve any differences in reconciliation. Work with finance team in timely raising and clearing of all invoices both inward and outward. Work with collections team in providing support for data and set up processes where need be. Day to day engagement with partners team for Operational and Customer Service related items. Work with audit (internal and external) teams to ensure adherence to SOPs. Own MIS reporting for all teams and publish daily reports. Own monthly review decks and establish processes for regular reports to all relevant stake holders.

Education Qualification: 

Graduation: BBA (Bachelor of Business Administration) / (Bachelor in Commerce) / (Bachelor in Technology) / . (Bachelor of Arts) / . (Bachelor in Engineering) / (Bachelor of Science).

Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / . (Master in Engineering) / (Master of Science).

Experience:  5-10 years of experience in customer service, product management or similar role within the banking industry.



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