Associate Customer Care Success Representative

1 day ago

Noida, India Monotype DACH Full time

Associate Customer Care Success Representative

Are you our “TYPE”?

Brands constantly seek to achieve deeper appeal and connection with their target audience and customers. They express themselves in unique ways, in ways that are meaningful, attractive and compelling to their audience. Fonts play a key role in this and are central to every brand’s visual identity and expression.

Headquartered in the Boston area of the United States and offices across 4 continents, Monotype is the world’s #1 company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design for 2018” by Fast Company. Monotype’s fonts and technologies help bring brands to life

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work®. It is based in NOIDA, Sector 125 (Delhi/NCR). The focus of this fast-growing center spans Market Research, Research in areas of Artificial Intelligence and Machine learning, Product Management, Product Development, Product Marketing, Revenue Marketing, Customer Success and Enterprise Business Solutions.

You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.

What you’ll be doing:

• Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.

• Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.

• Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.

• Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.

What we’re looking for:

• Basic knowledge of Windows and Mac.

• Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).

• Basic knowledge of HTML5, CSS.

• Good written and verbal communication skills.

• Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.

• Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.

• Good Typing skills (English).

• Willing to work in Australia, UK, US and India shift on rotational basis and on weekend/holidays.

• Willing to work in Australia, UK, US and India shift on permanent basis and on weekend/holidays.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race,colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish

#LI-DNI

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