Business & Technical Analyst, Omnichannel

3 months ago

Mumbai, India Astellas Pharma Inc. Full time
Responsibilities :Business Requirements Analysis: Collaborate with business stakeholders to understand their needs, goals, and objectives. Analyze business processes and workflows to identify improvement opportunities and define requirements for solutions.Technical Specification Development: Translate business requirements into detailed technical specifications that guide the development of software applications, systems, or processes. Ensure that these specifications meet both the business needs and technical standards.Solution Design and Recommendation: Work with Digital and software development teams to design solutions that fulfill business requirements. Evaluate potential technical solutions for feasibility, cost-effectiveness, and alignment with business objectives.Stakeholder Collaboration: Serve as a liaison between business units and technical teams to ensure clear communication and understanding of project goals, requirements, and constraints. Facilitate meetings and discussions to gather feedback and consensus.Project Management Support: Assist in project management tasks, such as planning, scheduling, and tracking progress. Ensure that projects stay on track to meet deadlines and budget constraints.Testing and Quality Assurance: Participate in the testing of developed solutions to ensure they meet the defined requirements and standards. Assist in identifying and documenting bugs or issues for resolution.Training and Support: Develop training materials and provide support to users on new systems or applications. Ensure that end-users are equipped to use the new solutions effectively.Documentation: Create and maintain documentation related to business requirements, technical specifications, project plans, and reports to ensure knowledge is captured and shared. Requirements

Qualifications:

Required

Bachelor’s degree in relevant field, e.g., Computer Science, Data Science, Business Administration.Minimum of 7 years demonstrated relevant experience.Demonstrated experience in business analysis, technical analysis, or a related area, demonstrating a track record of bridging business needs with technical solutions.Analytical Skills: Strong analytical and problem-solving skills to understand complex business issues and develop appropriate technical solutions.Technical Knowledge: Good understanding of information technology, software development life cycles, and architectural frameworks. Familiarity with programming languages, databases, and software development tools is beneficial.Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders and vice versa.Collaboration: Ability to work effectively in a team environment, collaborating with diverse groups of stakeholders, including business users, Digital professionals, and management.Project Management: Good knowledge of Agile methodology, principles, and practices.Attention to Detail: Precision in documenting requirements, specifications, and project details to ensure clarity and alignment with objectives.Adaptability: Flexibility to adapt to changing requirements, technologies, and project priorities.Experience with Adobe Experience Cloud solutions - Adobe Experience Manager, Marketo, Analytics, CDP, Target, and other Marketing technology platforms such as Consent and Preference Management (CPM), Customer Identity and Access Management (CIAM), etc.Good Knowledge of Marketing technologies and operationsExperience with omnichannel capabilities for HCPs, Patients and Payors

Preferred

Life Sciences / Pharma industry experienceCertifications in specific technologies, architecture frameworks (e.g., TOGAF), Agile delivery methodologies (e.g., SAFe) can be beneficial.Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery

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