Management Trainee

3 months ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, Customer Planner

In this position, the Customer Planner will provide integral support to facilitate business processes, update systems, ensure data governance and provide reporting that Customer Account Managers can easily understand and use.This role will help liberate Customer Account Managers to spend more time on growing the business and working externally with Customers.

Responsibilities

Establish strong collaborative relationship with the Customer Development 

(Sales) team, in particular the CAMs and Customer Experience Specialists.

Interact with internal stakeholders in the Planning Hub, Finance and Supply Chain

Be proactive and self-motivated to follow up or chase multiple teams for 

pending information.

Create, update and cancel promotions using the TPM tool using inputs from the CAMs via SONAR App or other communication processes.

Validate promotional details against guardrails and escalate any exceptions 

against category guidelines or supply freeze periods.

Send request to CAM (Customer Account Manager) to provide the updated 

details.

Ensure the promotions are finalized in TPM before the promotion is bought in date.

Evaluate and update customer system/portals with activity plans and 

promotions.

Reconcile and resolve promotion mis-match issues between TPM and retailer 

portals.

Create promotion nomination form & send to onshore Customer Experience 

Specialist to review and share with the customer.

Update the Promotion plan in the customer tracker.

Regular query resolution and proactive communication/escalation

Maintain positive VOC from stakeholders.

Create and prepare regular, timely reports, provide analytics and insight

including Central Business Trackers, Performance vs Plan trackers etc

Update Customer Joint Business Plan (JBP) with actuals

Prepare STOP report and compare to JBP

Produce Weekly EPOS data updates and Stockholding reports

Deliver the agreed KPIs / SLAs 

Identify problems/issues in day-to-day operations and resolve them proactively

Own, create, update, and maintain Standard Operation Procedures (SOP) and 

Knowledge Management tools

Ensure regular and timely reporting both for client and Genpact management forOperations review

Highlight and escalate any issues that need attention

Coordinate and resolve issues with excellent customer service 

Deliver quality customer service by researching and responding to all internal 

stakeholder’s enquiries quickly, effectively, and professionally.

Qualifications we seek in you

Minimum Qualifications/Skills

Graduate,preferably B. Com

Flexibility to work on any shift

Preferred Qualifications/Skills

Very Good Written and Verbal Interpersonal skills

Proficient in MS Office applications, especially in MS Excel

MIS and/or reporting experience

Fair understanding of upstream and downstream Trade Promotions processes:Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain,overall understanding of Trade Pay and Deductions

Fluent in English. Proficient oral and written communication skills.

Experience in Microsoft suite including Outlook, Power Point and MS Teams;advanced Excel skills

Strong analytical mindset, problem solving, organization skills, and attention todetail

Smart problem solver – generate good ideas and practical solutions

Strong team player, dependable

Able to manage workload effectively and ensure completion of tasks even if astretch is required

Ability to prioritize tasks and multitask when required

Exposure to consumer goods industry

Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.

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