Manager, Customer Support

5 months ago


Pune, India Icertis Full time
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries. Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

Required Skills

Bachelor’s degree or master’s degree in finance, technology, engineering, or a business-related discipline. 10+ years previous experience in roles involving Application Support and/or troubleshooting. 5+ years previous experience in roles involving Customer Success or Technical Account Management.  Experience developing and troubleshooting on the Microsoft platform, working with C

  • Pune, Maharashtra, India 6sense Full time

    Job Title: Customer Support ManagerAt 6sense, we're on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. We're seeking a skilled and experienced Customer Support Manager to lead our customer support team.Key...


  • Pune, India 6sense Full time

    Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. ...


  • Pune, Maharashtra, India Icertis Full time

    Contract Intelligence ExpertiseIcertis is seeking a seasoned professional to join our team as a Customer Support Manager. In this role, you will be responsible for providing exceptional support to our customers, ensuring they achieve their full potential with our contract lifecycle management (CLM) platform.Key ResponsibilitiesDevelop and implement...


  • Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    **Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...


  • Pune, Maharashtra, India Hawaii Tech Support Full time

    About Hawaii Tech SupportHawaii Tech Support is a trusted IT partner dedicated to empowering clients with robust and resilient technology solutions. Our team values trustworthiness, helpfulness, and compassion in our collaborations to support clients. As a Microsoft Small Business Specialist, we provide end-to-end IT solutions with a focus on reliability and...

  • Customer Support

    5 months ago


    Pune, India SKYLARK HR SOLUTIONS Full time

    ROLE: CUSTOMER SUPPORT EXPERIENCE:1+ YEARS LOCATION: PUNE SALARY: UP TO 5 LPA MUST SKILLS: Should have experience in telecom industry and customer support (international support) **Job description**: - **Excellent communication skills to attend/resolve client issues on calls/chat/mail.**: - **Communication scale - CEFR :C1, C2**: - **Analytical...


  • Pune, Maharashtra, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

    Job Title: Customer Support ExecutiveOrbiTouch HR is seeking a highly skilled and experienced Customer Support Executive to join our team.Key Responsibilities:Lead the customer support department and ensure timely resolution of customer complaints.Test, analyze, and troubleshoot product issues to identify root causes.Repair products received from customers,...

  • Sr. Manager

    2 weeks ago


    Pune, India Hiring India Recruitment Full time

    About AmberStudentThe future is limitless, and ambers ever-growing family is building it now. Constantly evolving with a 35x growth rate, about 80 million students worldwide count on us to help them discover and secure full-time housing near their desired locations. Since our inception in 2016, weve expanded from a family of 5 to a company with over 400+...

  • Customer Support

    5 months ago


    Pune, India SKYLARK HR SOLUTIONS Full time

    **Role: Customer Support** Experience: 1+ & 2+ years **Salary**: Upto 6Lpa Location: Pune Graduate: Any Graduate - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Excellent communication CEFR B2, C1, C2. - Mandatory B2C voice process experience (B2B will not be considered) - Customer service experience into the...

  • Customer Support

    5 months ago


    Pune, India Solar Square Full time

    Minimum Required Experience : 3 years Full Time **Skills**: - Customer Handling- Customer Success- Customer Retention StrategiesDescription **About SolarSquare Energy Pvt Ltd** - SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven...

  • Customer Support

    5 months ago


    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    5 months ago


    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    5 months ago


    Pune, India Simplifai India Full time

    Digital Employees - Respond to customers within SLAs with proper plan for resolution and make sure customers are happy and getting good customer service. - Troubleshoot and debug error logs and report failures to correct 3rd line with as much information as possible. - Coordinate with product owners and customer leads to make sure support documentations...


  • Pune, India GSI Electronics Inc Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. AGCO is looking to hire candidates for the position of Manager Customer Support Analytics. The Manager Customer...

  • Customer Support

    5 months ago


    Pune, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...


  • Pune, Maharashtra, India Breezy Talent Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Breezy Talent. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction and retention for our international clients.Key Responsibilities:• Manage and respond to customer inquiries via phone, email, and...


  • pune, India Gravitas Hub Full time

    Job Summary:We are looking for dynamic Customer Support Officer who will be responsible for managing and resolving customer queries and issues related to the sales, delivery of industrial equipment. The role involves providing coordinating with internal teams, and ensuring high levels of customer satisfaction through timely support.Key...


  • Pune, Maharashtra, India Finding Candidates Full time

    Customer Support Role at WavehireJob SummaryThe Customer Support Executive (International Process) plays a vital role in ensuring customer satisfaction and retention for our international clients. They are responsible for providing exceptional customer service, resolving inquiries, and maintaining a positive brand image. This role is crucial in nurturing...

  • Contract Manager

    3 weeks ago


    Pune, Maharashtra, India Icertis Full time

    About the Role:As a Contract Manager - Customer Support Specialist at Icertis, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance on contract management. With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle...


  • Pune, Maharashtra, India Tata Motors Full time

    Position Summary with Job ResponsibilitiesThe role of Customer Support Manager-PVBU at Tata Motors focuses on developing and implementing strategies to grow the service business in the assigned territory. The key objective is to improve customer satisfaction, secure workshop profitability, and align the network with service business growth.Key...