Business Systems Analyst – Bank Operations

2 weeks ago

New Delhi, India Western Alliance Bank Full time

Job Title:

Business Systems Analyst – Bank Operations

Location:

Block 23

What you'll do:

As the Business Systems Analyst, you will work closely with business partners, vendors, IT Product Owners, other Systems Analysts, implementation team, and IT Developers to define requirements and deliver effective business systems and solutions for applications. You will support applications implementation and upgrade, perform issue troubleshooting and drive resolution working with vendor, business partners, and other IT teams for Bank Operations systems.

What we are looking for:

Duties & Responsibilities

Support bank operations applications and their dependencies. Responsibilities include requirements gathering, supporting solutioning, installation, configuration, administration, designing, building, testing, troubleshooting, and maintaining simple to complex applications Support solution delivery lifecycle including detailing requirements, features, collaborating with IT developers, vendors, business teams, implementation team, supporting testing efforts, facilitating business testing, and supporting deployment efforts Participate in the Change Management process for the applications Manage assigned work through Tickets, Incidents and Project work Develop Application Runbooks for the supported application families Providing front-end support to clients and colleagues in other departments. When needed, provide training to end users and/or other IT personnel Review current documentation for the applications and update as appropriate Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand overlaps of teams and applications Involved with support activities for existing solutions, including regular business interactions and facilitating delivery of improvements and bug fixes as required.

Requirements

Bachelor’s degree or relevant equivalent experience 4+ years of experience in IT Minimum 2 years' experience in application support, professional services, and/or QA 2+ years of experience writing functional and/or technical requirements for software implementations Experience translating business needs into system requirements and configurations Good communication skills with any type of audience, internal (all levels)/external (to include vendors – Sales/Technology) Knowledge of the Software Development Life Cycle Good understanding of Problem Management processes Understanding of Incident Management processes, including Root Cause Analysis processes and documentation MS Azure and other cloud experience preferred Familiar with networking concepts Familiar with Active Directory, Security Groups and Service Accounts

Other Requirements

Familiar with Agile methodologies and Project Management processes Experience of Tableau, Power BI, or similar tools preferred

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

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