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Executives EXL/E/1130957

2 months ago

Noida, India exl Full time

Job Description

Basic Functions

Review and identify different types of claim documents Verify and update claim information based on set requirements or procedures within the claim for various lines of business Ensure that transactions are processed as per desktop procedures Basic experience in reviewing documents and validating information  Achieve individual productivity and quality goals Participate in training initiatives to develop knowledge  Integrate procedural changes into daily routine Adhere to company policies and procedures

Essential Functions

Build / maintain strong relationship with end customers Gathering and analysis of data Evaluate incoming documents, interpret necessary information for completing assigned tasks including Indexing and filing of documents electronically on Client Provided Systems Contact external parties to obtain missing information (as necessary) Document uploading, categorizing that involve decision making skills

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions  QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Primary External Interactions

Supervisors at the client end for the purpose of seeking clarifications and answering queries Trainers at the client end for training purposes

Organizational Relationships

Reports To :  Assistant Manager/ Lead Assistant Manager Supervises :  None

Skills

Technical Skills

ØGood computer navigation skills ØTyping speed of 25 words per minute with 90% Accuracy  ØKnowledge of Microsoft Office, Outlook and Excel

Process Specific Skills

ØAbility to navigate multiple systems and applications ØAbility to analyze information to execute various tasks ØAbility to produce high quality outcomes ØAbility to make sound judgments based on available information Ø Minimum B1 - 5 on CEF  on written communication ØComprehension and analytical skills ØStrong data entry skills and attention to detail

Soft skills (Desired)

ØKnowledge of MS Word & Excel and good keyboarding speed ØSpirit of collaboration and team work ØKeen on enhancing learning ØCompetent in documentation and conformance with policies/compliances, including audit requirements

Soft Skills (Minimum)

ØGood written and spoken English ( Minimum B1 - 5 on CEF) ØTrainability ØAbility to work independently