Customer Service Voice-Freshers/Exp

1 month ago

Kolkata, India 2coms Full time

Greetings,

Excellent Opportunity for Under Graduate/Graduate Freshers/Exp in a Renowned top MNC client company @Kolkata


Our Client is an Indian multinational company that provides technology and business process outsourcing services.

 

Job Title: International Voice support

Work Location: Kolkata


 

Any Under Graduate/Graduate Fresher can Apply.

 

Experience in international Voice Process candidate can apply for this Job

 

Shift: US Shift (evening & night shift)

Job Description:

  •       Answer incoming calls and respond to customer's emails.
  •       Management and resolve customer complaints.
  •      Sell products and place customer orders in the computer system.
  •       Identify and escalate issues to supervisors.
  •    Provide product and service information to customers.

    Week Off: 2 days rotational week off. 5 Days working


RequirementsQualification: Undergraduate & Graduate 

Candidate should have - 

  • Good Communication skills.
  • Take calls Over Phone which involves working in different time zones.
  • Take calls from Global clients and initiate the right responses to them, positively and professionally.
  • Flexible to work in shifts.
  • Excellent English - both verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge.


Benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.



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