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Customer Service Voice-Freshers/Exp
1 month ago
Greetings,
Our Client is an Indian multinational company that provides technology and business process outsourcing services.
Job Title: International Voice support
Work Location: Kolkata
Any Under Graduate/Graduate Fresher can Apply.
Experience in international Voice Process candidate can apply for this Job
Shift: US Shift (evening & night shift)
Job Description:
- Answer incoming calls and respond to customer's emails.
- Management and resolve customer complaints.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
Week Off: 2 days rotational week off. 5 Days working
RequirementsQualification: Undergraduate & Graduate
Candidate should have -
- Good Communication skills.
- Take calls Over Phone which involves working in different time zones.
- Take calls from Global clients and initiate the right responses to them, positively and professionally.
- Flexible to work in shifts.
- Excellent English - both verbal and written communication skills.
- Knowledge of customer service principles and practices.
- Good technical knowledge.
Benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Requirements
Qualification: Undergraduate & Graduate Candidate should have - Good Communication skills. Take calls Over Phone which involves working in different time zones. Take calls from Global clients and initiate the right responses to them, positively and professionally. Flexible to work in shifts. Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Good technical knowledge.
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