Amazon Connect Developer

1 month ago


Amritsar, India Miratech Full time
Job Description

We are seeking an Amazon Connect Developer.
Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.
The project's main goal is to assist the scrum teams with the Amazon Connect implementation for IVR and routing, manage user services within Amazon Connect, and offer training and support on AWS solutions. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.
The project's main goal is to assist the scrum teams with the Amazon Connect implementation for IVR and routing, manage user services within Amazon Connect, and offer training and support on AWS solutions.

Responsibilities:

  • Develop and implement Amazon Connect contact flows utilizing DynamoDB, Lambda, and Lex Bots for intelligent customer interactions.
  • Design and implement custom call routing solutions using routing profiles, queues, callbacks, emergency messages, hours of operation, and holiday routing, incorporating dynamic messaging features.
  • Build and manage custom logic with AWS Lambda to enhance contact center performance.
  • Write and maintain software using programming languages such as Python, Node.js, or Java, with a focus on integrating with AWS Lambda APIs to ensure effective functionality in the cloud environment.
  • Leverage tools like GIT, GitHub, and TFS for code version control and team collaboration.
  • Apply CI/CD practices to improve software deployment efficiency.
  • Coordinate development efforts with both onshore and offshore developers while interacting with line-of-business customers to understand requirements and deliver effective solutions.
  • Perform debugging, troubleshooting, and problem-solving to address issues quickly and efficiently.
  • Follow AWS best practices and pursue AWS certifications to stay updated with the latest cloud technologies.

Qualifications

  • 3+ years of experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.
  • 1+ years of experience in designing and implementing call routing using routing profiles, queues, callbacks, emergency messages, hours of operation, and holiday routing with dynamic messaging.
  • Experience in developing custom logic using Lambda.
  • Programming skills in at least one of the following languages: Python, Node.js, or Java Lambda.
  • Knowledge of Java with AWS Lambda APIs.
  • Experience with development and version control tools like GIT, GitHub, TFS, etc.
  • Experience with CI/CD pipelines using Terraform, CloudFormation, or GoCD.
  • Strong communication and analytical skills with the ability to coordinate development with onshore/offshore developers as well as line-of-business customers.
  • Debugging, troubleshooting, and problem-solving skills are required.
  • Must have prior contact center experience along with development.

Nice to have:

  • Good to have experience with AWS services such as Contact Lens, Transcribe, Comprehend, S3, Athena, QuickSight, Lambda, Elasticsearch, Kibana, and Kinesis.
  • AWS certification is preferred.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.





  • Amritsar, Punjab, India Miratech Full time

    About the Role:We are seeking a highly skilled Amazon Connect Solutions Developer to join our team at Miratech. As a technical expert, you will play a crucial role in designing and implementing Amazon Connect solutions for our clients. Your primary focus will be on developing and managing Amazon Connect contact flows, leveraging tools such as DynamoDB,...


  • Amritsar, India Miratech Full time

    Job DescriptionWe are seeking an Amazon Connect Contact Center Engineer.Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care. The project's main goal is to assist the...


  • Amritsar, India Miratech Full time

    Job DescriptionWe seek a Senior Amazon Connect Contact Center Engineer to join our team remotely. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.The project's main...


  • Amritsar, Punjab, India Miratech Full time

    Job Title: Senior Amazon Connect Contact Center Solutions ArchitectAbout the Role:We're seeking a skilled Senior Amazon Connect Contact Center Solutions Architect to join our team. As a key member of our team, you will be responsible for designing and implementing cloud contact center solutions using Amazon Connect. Your expertise will help our customers...

  • Amazon Connect

    3 weeks ago


    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a highly skilled Amazon Connect Contact Center Engineer to join our dynamic team. The ideal candidate will have significant experience in designing, developing, and maintaining contact center solutions with Amazon Connect, including expertise in call routing, AWS Lambda, DynamoDB, and Lex Bots. This role requires strong...


  • Amritsar, India Miratech Full time

    Job DescriptionWe seek a Senior Amazon Connect Contact Center Engineer to join our team remotely. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.The project's main...


  • Amritsar, Punjab, India Miratech Full time

    Senior Amazon Connect Contact Center Engineer Job DescriptionWe are seeking a highly skilled Senior Amazon Connect Contact Center Engineer to join our team remotely. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare...


  • Amritsar, Punjab, India Miratech Full time

    About the RoleWe are seeking a Cloud Contact Center Engineer to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in the implementation of Amazon Connect solutions for our customers.Key ResponsibilitiesDesign and implement Amazon Connect contact flows, utilizing DynamoDB, Lambda, and Lex Bots for...


  • Amritsar, Punjab, India Medico Hub Connect Full time

    About the RoleMedico Hub Connect is seeking an exceptional Senior Specialist in Maternal and Foetal Care to join our team. As a key member of our multidisciplinary team, you will play a crucial role in providing specialized medical care to women focusing on the health of the reproductive system and pregnancy.Key ResponsibilitiesAdvanced Medical Care: Provide...


  • Amritsar, Punjab, India Medico Hub Connect Full time

    Job Title: Specialized Gynecologist with Foetal Medicine ExpertiseOverview:The ideal candidate for this role will have a strong background in obstetrics and gynaecology, with a specialization in foetal medicine. They will be responsible for providing high-quality care to patients, conducting advanced diagnostic procedures, and collaborating with...


  • Amritsar, Punjab, India Wits Innovation Lab Full time

    {"description": "Job Description:**Key Responsibilities:*** Design, develop, and deploy cloud-based applications with Amazon Web Services (AWS) and Microsoft Azure.* Develop and maintain continuous integration and continuous delivery (CI/CD) processes using tools like Jenkins, Maven, and Git.* Collaborate with development and operations teams to ensure...


  • Amritsar, Punjab, India Medico Hub Connect Full time

    Job OverviewMedico Hub Connect is seeking a skilled Radiologist Consultant to join our team in Amritsar, Punjab. As a key member of our healthcare team, you will play a crucial role in the diagnosis and treatment of patients by interpreting medical images and providing accurate and timely radiology reports.Key ResponsibilitiesPerform diagnostic imaging...


  • Amritsar, Punjab, India Medico Hub Connect Full time

    Company OverviewMedico Hub Connect is a leading healthcare facility that provides exceptional medical services to patients. As a Radiologist Consultant, you will play a vital role in the diagnosis and treatment of patients by interpreting medical images and providing accurate and timely radiology reports.Salary and BenefitsWe offer a highly competitive...


  • Amritsar, Punjab, India Talent Hackers Full time

    Unlock Your Potential as a Digital Brand Performance ManagerTalent Hackers is seeking a highly motivated and analytical individual to join our team as a Digital Brand Performance Manager. In this role, you will be responsible for crafting and implementing strategies to enhance the performance of our brands on Amazon.About the Role:Analyze Amazon data and...


  • Amritsar, India Medico Hub Connect Full time

    OverviewAs aRadiologist Consultant in Amritsar Punjab you will play a crucialrole in the diagnosis and treatment of patients by interpretingmedical images and providing accurate and timely radiology reports.Your expertise will contribute significantly to patient care andthe overall functioning of the healthcarefacility.KeyResponsibilitiesPerforming...


  • Amritsar, India Medico Hub Connect Full time

    OverviewTheRadiologist Consultant MD/ DNB / DMRD plays a crucial role inproviding accurate diagnostic interpretations and guiding clinicaldecisions in the field of diagnostic imaging. This role isessential in assessing and diagnosing medical conditions injuriesand diseases through the use of medical imaging technologies. TheRadiologist Consultant...


  • Amritsar, Punjab, India Getmyuni Full time

    About GetMyUni:GetMyUni is an ed-tech startup founded in 2015 with a mission to provide transparent and comprehensive information on higher education to students.We leverage proprietary technology to connect students with colleges through our extensive database, reviews, student ratings, and a unique student connect platform.Our platform features over 50,000...


  • amritsar, India Pidilite Industries Limited Full time

    Hi Pidilite hiring for Business Development ExecutiveLocation : Barnala ,Sangrur, Abohar ( Punjab )Skill : Business Development ExecutiveExp : 3 to 10 years on roll exp of in sales and marketingAge : Upto 33Education : Any GraduateIndustry : Building Material ,Plywood ,Furniture ,Laminate ,Adhesives ,Hardware product ,FMCGPromotional Activity to be done...


  • amritsar, India Pidilite Industries Limited Full time

    HiPidilite hiring for Business Development ExecutiveLocation : Barnala ,Sangrur, Abohar ( Punjab )Skill : Business Development ExecutiveExp : 3 to 10 years on roll exp of in sales and marketingAge : Upto 33Education : Any GraduateIndustry : Building Material ,Plywood ,Furniture ,Laminate ,Adhesives ,Hardware product ,FMCGPromotional Activity to be done...

  • Technical Expert

    6 days ago


    Amritsar, Punjab, India Whizamet Services Full time

    Job OverviewWe are seeking a highly skilled Technical Expert to join our team at Whizamet Services. As a WordPress developer, you will play a crucial role in creating effective, flexible, reusable, testable, and scalable PHP WordPress code.About the JobThe successful candidate will have strong knowledge of front-end web technologies, including PHP,...