Service Business operational Analyst

2 months ago

Bengaluru, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

Major Accountabilities:

Service Effectiveness & Analytics work is focused on developing, implementing, and monitoring compliance with service revenue processes and to improve GM. Focus on centralized Service incentives policy in APAC Region.

Service Monthly P&L review and closure with market and region BPA.

Prepare & control commission incentive budgets. Monthly service revenue closing with FRA,s

Selecting, managing, and training on Service Sales and Finance related systems and databases (e.g., ServiceMax systems, Sap, BI etc.)

Analyzing FinD reports (e.g., service activities, opportunity pipeline, average days to close, characteristics of wins vs. losses, etc.) to identify areas for service process improvement.

APAC Service incentives centralized calculation support to all the markets

Identify gaps and proactively communicate with global system support group to improve performance after analysis of data and trends.

Periodically engage selected managers/field team members to understand field challenges and needs to feedback to global for system enhancement.

Event planning for local and international meetings and administrative support to Regional APAC team.

Supporting on building templates for service Budget and service strategic plan.

Leading the APAC service Event planning and management.

Working independently with end users to assess data integrity and dashboard accuracy defining and recommending changes to management for better performance.

Role and responsibilities

Perform all work in compliance with company policy and within the guidelines of Alcon Services

Enforced globally approved processes regionally and recommends/drives adaptation to local processes.

Develop processes and work instructions to support application users.

Enhance regional incentives policy annually and calculate disbursements quarterly in mandated timeframes to the markets.

Evaluate and troubleshoot any inconsistencies in revenue reporting in FinD to improve outcomes.

Responsible for the analysis, and to bring forth regional metrics, business modeling, and reporting to support systems design decisions.

Assist in the administration, implementation and/or revision of programs that will benefit the cost management like inventory spare parts management/unapplied labour.

Ensure all the market follow the global guidance on contract pricing and labour rate calculations.

Provide support to the countries in the resolution of process and financial issues related but not limited to the following areas:

Any P&L discrepancies Credit notes on parts

Ensures and standardize conformity in region on

Appropriate reporting of issues in Ticket Systems Maintaining the Equipment Master in the CRM (ServiceMax), SOFS and IRIS (SAP) system End-to-End Service Opportunity automation – CPQ/ServiceMax integration Order and shipment of equipment spare parts debit and credit functions Management of complaint related return-parts, tracking and shipping Creation of Technical Service-related 3rd party orders

Leads regional Process Improvement events, and projects related to systems.

Support to Regional Head/APAC team on administrative requirements

Assist when needed for customer support organization with additional responsibilities such as tracking, trending, and creating reports or documenting procedures, as needed.

Assigned projects. Creates new concepts and serves as mentor in area of expertise.

Qualifications:

Graduate/postgraduate in commerce / MBA in finance.

Experience of 2 to 4 years in finance / commercial execution

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