Insurance Business Operations

4 weeks ago

Bengaluru, India PhonePe Full time
About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join usJob Summary:Operations Analyst –Motor InsurancePosition Overview:We are seeking a detail-oriented and analytically skilled Operations Analyst to join our dynamic team in our innovative insurance tech company. The Operations Analyst will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.RoleOpportunity to work on insurance related initiatives with key stakeholders of the Insurance industry in the countryCollaboration with internal teams- Product, Tech, Business Finance, Customer Service, etc to monitor and manage the category daily.Operate independently and able to influence decisions.Monitor business application dashboards/Reports, detect anomalies, devise & execute solutions.Work closely with all Insurers, understand their processes, identify internal as well as external challenges and issues.Analyze and provide insights on issue fixes to reduce business loss.Proactive, Strong follow ups, identifying issues and solutions, ability to influence decisions are some of the critical traits required for this role.Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.Coordination with external partners and vendors to ensure a smooth flow of businessResponsible for defining, developing and communicating key metrics and business trends to partner and management teams.Creation and maintenance of documentation related to processes, issues, and solutions.Grasping the underlying processes and data flows and should be able to analyze and work on the errorsLiaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team.Involvement in automating the processes and MISWork with data to help grow the business through interventions on product and technologyResponsibilities:Data Analysis:

Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement. Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making. E.g., Creation of monthly / weekly reports to drive business decisionsProcess Optimization:

Collaborate with various teams to evaluate current operational processes, identify bottlenecks, and propose and implement process improvements to enhance productivity, reduce errors, and streamline workflows.Performance Metrics:

Develop and maintain key performance indicators (KPIs) to monitor operational performance. Regularly report on KPIs and provide insights to management to drive data-driven decision-making.Risk Management:

Assist in identifying potential operational risks and gaps in processes. Work closely with risk management teams to implement solutions that ensure compliance and mitigate risks effectively.Cross-Functional Collaboration

: Collaborate with teams such as underwriting, claims, customer service, and technology to gather insights, share best practices, and implement initiatives that optimize operations across the organization.Systems and Tools:

Utilize various software tools and systems to extract, analyze, and visualize data, automating reporting processes wherever possible to improve efficiency.Documentation:

Maintain accurate and up-to-date documentation of operational processes, guidelines, and procedures. Ensure that documentation is easily accessible to all relevant stakeholders.Project Management

: Lead or participate in projects aimed at enhancing operational efficiency, which may involve coordination with different teams and stakeholders.Ideal Candidate should have:Have work experience in Operations in a dynamic and fast paced environmentStrong analytical skills with the ability to interpret complex data and draw actionable insights.Excellent communication skills to convey insights and recommendations to both technical and non-technical stakeholders.Detail-oriented mindset with the ability to work independently and collaboratively within a team.Be skilled in building and managing business alliancesStrong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges.Thrive in a competitive and a result-oriented work environmentKnowledge of insurtech trends and emerging technologies is a plus.Qualifications:Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.Proven experience (3+ years) in an operations analysis or similar role within the insurance or financial services industryPhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits -

Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life InsuranceWellness Program -

Employee Assistance Program, Onsite Medical Center, Emergency Support SystemParental Support -

Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support ProgramMobility Benefits -

Relocation benefits, Transfer Support Policy, Travel PolicyRetirement Benefits -

Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave EncashmentOther Benefits -

Higher Education Assistance, Car Lease, Salary Advance Policy

  • Insurance Business Operations

    4 weeks ago

    Bengaluru, Karnataka, India PhonePe Full time

    **About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

  • Insurance Operations Analyst

    1 week ago

    Bengaluru, India Rippling Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding,...

  • Irm Operations Associate

    1 month ago

    Bengaluru, India Nova Benefits Insurance Brokers Full time

    **CTC : 3LPA - 5 LPA** **Role Description**: - This career opportunity is with Nova Benefits Insurance Brokers Placement team. This is an exciting, growth-enabling position that will support the domain leadership team deliver growth and scale. The role holder is expected to handle a responsibility of Insurance Relationship - Manager in Health & Benefits...

  • Sr. Quantitative Risk Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Shell Business Operations Full time

    Market Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...

  • Manager - Operations

    1 month ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Property Manager Processing Services: Job Description Job Summary:This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle....

  • Principal Consultant

    4 days ago

    Bengaluru, India Plum Full time

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Business Operations Associate

    1 month ago

    Bengaluru, India Zamstars Management Services India Pvt Ltd Full time

    **Job Overview** **Responsibilities for Business Operations Associate** Complete Office administrative tasks Provide feedback on company policies and procedures Make recommendations for business performance improvement Assist the operations manager in daily management Prepare and manitain Employee records and as required Cooperate with different departments...

  • Associate - Operations

    1 month ago

    Bengaluru, India Allstate Insurance Company Full time

    **Date Opened**:Nov 28, 2023 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.**: Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Associate - Operations

    4 weeks ago

    Bengaluru, India Allstate Insurance Company Full time

    **Date Opened**:Nov 29, 2023 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.**: Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Principal Consultant

    2 weeks ago

    Bengaluru, India Plum Full time

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Principal Consultant

    2 weeks ago

    Bengaluru, India Plum Full time

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Business Operations Associate

    1 month ago

    Bengaluru, India leaf round Full time

    **Role Details** - Work closely with investment team and take handover of the deal for its successful closure - Ensure all systems processes run smoothly, with compliance - Maximize the efficiency of all business procedures by taking initiatives to automate, wherever needed - Monitor daily operations and address potential issues when they arise - Manage...

  • Associate - Operations

    1 month ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    **Date Opened**:Jan 23, 2024 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company Allstate Insurance has an exciting opportunity for Operations Associate (Voice Process) Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Associate - Operations

    1 month ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we...

  • Associate - Operations

    1 month ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    **Date Opened**:Apr 15, 2024 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.**: Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Associate - Operations

    1 month ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    **Date Opened**:Apr 16, 2024 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.**: Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Associate - Operations

    4 weeks ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    **Date Opened**:Apr 18, 2024 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.**: Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Associate - Operations

    4 weeks ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    **Date Opened**:Apr 17, 2024 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Allstate Insurance has an exciting opportunity for Auto-technical Claims Associate.**: Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus on creating extraordinary customer...

  • Health Insurance Counsellor

    4 weeks ago

    Bengaluru, India Prayag Business Associates Full time

    **Job Details are as follows**: **Designation**: Health Insurance Counsellor **Company**: Leading Insurance Company **Job location**: Bangalore, Bangalore **Gender**: Male/Female **Experience**: 1 to 4 years **Max Age Limit**: 24 to 36 **Salary**: 2.5 to 3 lakhs

  • Associate - Operations

    4 weeks ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    **Date Opened**:Apr 19, 2024 **Location**: Bangalore, Karnataka, IN **Company**:Allstate Insurance Company **Job Summary** The role involves issuing payments to vendors depending on the services provided. Send letters to the insured as per compliance guidelines. The individual is also responsible in providing emergency services to insured by allocating...