Key Account Officer

4 weeks ago


Kottayam, India Factor Human Resources Pvt. Ltd. Full time

Job Overview


We are looking for a Key Account Officer to join our team. The Key Account Officer will be responsible for managing and maintaining key accounts, ensuring client satisfaction, and driving business growth. This is a full-time position Openings are available at Kottayam, Kannur and Coimbatore. The ideal candidate should have 1 to 3 years of experience in a similar role.


Qualifications and Skills


  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Proven experience as a Key Account Officer or in a similar role, with 1 to 3 years of experience
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships
  • Excellent problem-solving and decision-making abilities
  • Ability to work effectively in a team environment
  • Knowledge of HR services and industry trends is a plus
  • Proficient in MS Office and CRM software
  • Ability to handle multiple tasks and prioritize work efficiently


Roles and Responsibilities


  • Manage and maintain key accounts, including regular communication, addressing client queries, and resolving issues
  • Develop and maintain strong relationships with clients, understanding their needs and ensuring client satisfaction
  • Collaborate with internal teams, such as sales and marketing, to identify opportunities for upselling and cross-selling
  • Prepare and present reports on key account performance, including sales forecasts, revenue growth, and client feedback
  • Stay updated with industry trends and competition, providing insights and recommendations to improve account management strategies
  • Assist in the onboarding of new clients, ensuring a smooth transition and successful implementation of services
  • Monitor and track key account activities, ensuring timely delivery of services and proactive problem-solving
  • Identify growth opportunities within key accounts, suggesting new services or solutions to meet client needs
  • Stay updated with product knowledge and capabilities, effectively promoting our services to clients
  • Provide exceptional customer service and support, ensuring high levels of client satisfaction






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