Customer Service Specialist

2 months ago


Bhopal, India Magnum Group Full time

Maintains customer relationship by responding to inquiries; documenting actions.

Prepares for customer inquiries by studying products, services, and customer service processes.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.

Records customer inquiries by documenting inquiry and response in customers accounts.

Improves quality service by recommending improved processes; identifying new product and service applications.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed.



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