Customer Success Learning Program

3 days ago

Sany, India Churn Control Full time
Customer Success LearningProgramBECOME AHIGH PERFORMING CUSTOMER SUCCESS MANAGER FOR A B2B SAASPRODUCTThis is anopportunity to upskill self and be part of global customer successcommunity members to accelerate yourcareer.The customersuccess learning program serves you all with live workshops andprerecorded content responsible for managing the postsales customerlifecycle management for B2B SAAS productcompanies.Participatein workshops to up yourgame.If you have anexperience under 8 years and would like to master the skills incustomer success domain then please apply for thisprogram.What isSAAS
  • Uniqueness ofSAAS
  • Subscription based revenuemodel
  • SAAS Customerlifecycle
  • What is CustomerSuccess
  • Business Growth &CSM
Role ofCSM
  • CSM sMindset
  • CSM Keyattributes.
  • CustomerAdvocacy
  • Projectmanagement
  • TopChallenges
  • Skills & Microskills
Core Skills ofa CSM
  • StayingOrganized
  • ManagingExpectations
  • Projectmanagement
  • Influence
  • Highlyanalytical
  • Relationship Mgmt.skills
  • Courage & Confidence &Self Esteem Emotional Intelligence Driving effectivemeetings

Keyactivities
  • KickOffCall
  • Projectmanagement
  • Training andadoption
  • Businessreviews
  • EscalationMgmt.
  • Product and customer Advocate New featurerequest
  • AchievingMetrics
  • Forecasting Renewal Expansion &Churn
  • NPS Testimonial Casestudy


Enablingfolks to drive customer success in B2B SaaS product companies byupskilling them via live training workshops and mocksessions.
B2BSAAS products are everywhere these days. They are looking fortalent who can match the required skills and possess handsonexperience.
Inthis VUCA world Churn Control come handy to coach candidates to notonly be part of a community but also practice and learn from theindustry experts who are already working in the domain and have ademonstrated history of success in the domain.

saas,b2bsaas,product adoption,onboarding new customers,renewalretention,upselling and cross-selling,quarterly businessreviews,communication,project management skills,software as aservice,customer success management

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