Client Partner

4 weeks ago

Gurugram, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Adobe ‘s mission is to Change the World through Digital Experiences.

This role is an opportunity to lead, to create, to focus on results. As an Adobe Client Partner, you will have the combined Adobe Services Sales and Delivery ownership for a set of top, named Adobe Services customers. You will be accountable for all Adobe Services activity with those customers, and lead all aspects of the strategy, execution, and growth of Adobe’s Services business in those accounts. 

What you’ll do :

Drive and be accountable for all Adobe Services business growth of the install based within assigned account(s) via identification of key digital transformation, expansion, and situational opportunities Executes and accountable for all Adobe Services engagements within assigned account(s) via delivery of customer commitments to value and Adobe Services revenue and profit margin Directly lead and own the Adobe Consulting business lifecycle on 1-3 key services clients, which means:deepening the client relationship.building innovative visions for your client’s use of Adobe Digital Marketing technologies.ensuring an outstanding delivery to the client by overseeing all delivery engagements. Develop and execute the account plan to grow the relationship footprint as a mechanism to:orchestrate the India Adobe Team around that plan and the Adobe opportunity in the context of a deep understanding of the current and future state of the client's sector and business we can achieve our business objectives. Responsible for the continued success of Adobe in our largest accounts with Key Performance Metrics including;retirement of annual quota for new salesconsumption of the booked revenue via Adobe service offerings Partner with the Adobe Services sales support team (Solution Architecture, Delivery, Customer Success, etc.) and Adobe Services Sales Operations ecosystem to drive the end-to-end deal process including opportunity identification, proposal creation, contracting, and closure of all opportunities Owns revenue management and forecasting for a set of top, named Adobe Services customers inclusive of all projects within the assigned account(s), including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams for ongoing cadence of recognizing, invoicing, and quarterly closing activities Manages Adobe Services team inclusive of team staffing assembly, personnel transition management, personnel or process change management, etc. throughout the life of all projects supporting the assigned account(s) Responsible for consistent (monthly/quarterly) check-ins with customers to review (1) what has been accomplished to date, (2) current priorities and any changes, (3) unlocked capability and value realization, (4) alignment on key goals and priorities Responsible for scheduling, staffing, onboarding & transitions executed by the project team(s) and Adobe Resource Management team Deliver on individual bookings and revenue quotas based on assigned account(s) inclusive of forecasting accuracy Be a leader, champion, and mentor (as needed) to the Adobe Services ecosystem supporting your assigned account(s)

What you need to succeed:

10 to 15+ years of previous consulting experience or customer delivery experience of large programs, including value or results delivery (, sales, revenue, ROI, contribution margin etc.) Prior experience in business development or services sales, including a consistent record for attaining and exceeding annual quota Strong organizational and leadership capabilities with ability to lead and empower high-caliber teams across people, process and technology transformation Experience collaborating and leading in a matrix-organization with a focus on team building and leadership Experienced in running and developing a P&L based professional services business. A passionate thought leader with a point of view on Digital Transformation. Proven deep industry expertise in leading Digital Transformation engagements in Financial Services Strong business acumen with ability to speak to value drivers and use cases in customer's context via experience-based story telling Ability to effectively navigate complex client situations and expansive partner ecosystems Ability to gather and analyze client situations to generate hypotheses acting as a change agent for our clients and within Adobe Services Strong executive presence with the ability to influence without authority Excels and adept in all forms of communication skills: verbal, written and presentation Exceptional analytical and quantitative problem-solving abilities Bachelor’s degree with a preferred MBA Digital marketing experience is preferred

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