IS Helpdesk Technician

2 weeks ago

Chennai, India Trimble Full time

Your Title: IS Help Desk Technician
Job Location: Chennai, India
Our Department: Corporate Information Systems


Do you enjoy helping others and working in a close-knit team environment?
What You Will Do
You will be responsible for the day-to-day operational activities of Help Desk support covering first
line support for all worldwide Trimble offices. You’ll be responsible for screening, referring,
diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the
maintenance and support of personal computers, basic networking, and software applications. You
will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices,
software applications and workstation/network communications interfaces.
● Attending telephone support requests from worldwide Trimble employees.
● Monitoring and responding to Trimble internal employee requests for help in the Jira Service
Desk ITSM application.
● Maintenance of diagnostic & user information in the Help Desk database.
● Gather customer information and determine the issue by elevating and analyzing symptoms.
● Follow standard processes, procedures and policies.
● Resolve user problems independently or in conjunction with other Help Desk staff, and when
necessary escalate problems to other IS staff and resources timely and effectively.
● Responsible for Help Desk ticket response and resolution time.
● Fulfills ticket requests by completing the transaction or forwarding the requests.
● Ensure that any faults associated with desktop computers are remedied in the shortest time
possible with the least disruption for the user. This includes system hardware problems,
operating system problems, supported application configurations and basic network
connectivity issues.
● Attend meetings with peers, other IS staff, IS management and business group managers
and employees in support of end users and the corporate IS infrastructure.
● Create knowledge base documents.
● Follow up and make scheduled callbacks with the customer where necessary.
What Behavioral Characteristics You Will Bring
● A customer service focus with solid phone skills and excellent written communications
skills.
● Exemplary attendance and punctuality.
● Customer Service: demonstrate the ability to respond with a high degree of urgency to the
needs & requests of others, internally and externally. Understand the impact of their work on
others.
● Personable and able to deal with a wide range of customers with different skill levels in a
positive and friendly manner.
● Understand safety policies and actively promote safe practices in the workplace.
● Maintain constructive relationships and demonstrate respect for everyone contacted.
● Deal constructively with conflict, focus on the situation, issue or behavior, and not on the
person by diffusing situations before conflicts arise. Resolve conflicts by directly and
actively promoting and gaining cooperation from others.
● Consistently provide ideas, opinions, or information in an articulate, professional way.
● Actively listen to others and demonstrate understanding of other points of view.
● Willingness and ability to adjust to changing conditions or priorities.
● Take the initiative to identify and act on problems and lead by example.
● Consistently make decisions that resolve problems.
● Must have a demonstrated track record of excellent customer service delivery.
● Must have the ability to work successfully with little supervision.
● Update knowledge by participating in educational opportunities.
● Willing to work on shifts including a night shift.
● Position requires use of a Headset / Microphones.
What Skills & Experience You Should Bring
● 1-3 years of experience or fresh graduate in computer science.
● Excellent English language skills, both written and verbal.
● Ability to speak and write clearly and accurately in English.
● Multilingual ability with the European language is a plus.
● Effective listening skills.
● Basic knowledge on computer hardware and its operating systems.
● Basic knowledge on Microsoft office and mail clients.
● Must be able to solve problems by exploring alternatives and selecting the appropriate
solution.
● Certification in Windows / Mac / Linux is an added advantage.
● Basic Networking knowledge.
● Basic Knowledge on electronic equipment, and computer hardware and software, including
applications and programming.
● High level of analytical thinking to solve problems with an understanding of technology and
an ability to ask the right questions and apply solutions to business problems.
● Does well with minimal “hands on” training and can pick up new skills quickly and can “take
the ball and run with it”.
● Ability to multi-task and can handle frequent interruptions.
● Can consistently follow protocol and instructions.
● Can work independently with little management direction.
● Actively looking for ways to help people.
● Touch Type keyboarding skills required.
● Any certification on Operating systems, hardware, or IT process is a plus.


About Your Location
Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers outside of the US. The building features an open office design, with a minimum of six feet between employees’ seating arrangements. The office was designed to provide beautiful, landscaped views on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play areas, creche, a health food cafe and lobby areas on two floors.


About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.


Trimble’s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.


We have programs in place to make sure our people are seen, heard, and welcomed and most importantly, that they know they belong, no matter who they are or where they are coming from.

  • IT Helpdesk Technician

    3 weeks ago

    Chennai, Tamil Nadu, India SAGCLAY Full time

    IT Helpdesk Exp - 4 to 6 yrs We are looking for a qualified IT Technician who will install and maintain computer systems and networks aiming for the highest user satisfaction. We are looking for someone who is comfortable and confident in their technical knowledge and not afraid to admit what they don't know. Getting the problem solved with the help of...

  • Jr IT Helpdesk Coordinator

    2 months ago

    Chennai, India BOT VFX Full time

    POSITION **SUMMARY**: **POSITION** **RESPONSIBILITY** - Provide first-level contact and convey resolutions to end-user issues. - Properly escalate unresolved queries to the next level of support. - Track, route, and redirect problems to correct resources. - Walk end-users through problem-solving processes. - Follow up with end-users, provide feedback, and...

  • IT Helpdesk Technician

    6 days ago

    Tambaram, Chennai, Tamil Nadu, India New Age Software and Solutions Pvt Ltd Full time

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • IT Technician Support

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India CORE SYSTEM SERVICE Full time

    **SCOPE OF WORK FOR SERVICE PARTNERS** **Replacement and Installation **of new Routers, Switches, Access points, Computers, UPS, Flat panels, USB scanners, USB printers, Network printers, iPads, printers, etc. **Troubleshooting **of internet and network connections The Technicians should: - have over 5 years experience, speaking English will help us...

  • IT Support Technician

    3 days ago

    Chennai, Tamil Nadu, India FXCM Full time

    Job Details We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment. Main Responsibilities ...

  • IT Support Technician

    3 days ago

    Chennai, Tamil Nadu, India FXCM Full time

    Job DetailsWe seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.Main...

  • IS Helpdesk Technician

    3 days ago

    Chennai, Tamil Nadu, India Trimble Full time

    Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering first line support for all worldwide Trimble offices....

  • IS Helpdesk Technician

    3 days ago

    Chennai, Tamil Nadu, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, IndiaOur Department: Corporate Information SystemsDo you enjoy helping others and working in a close-knit team environment?What You Will DoYou will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices. You'll be...

  • IT Support Technician

    2 weeks ago

    Chennai, India FXCM Full time

    Job DetailsWe seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.Main...

  • IT Support Technician

    2 months ago

    Chennai, India FXCM Full time

    Job DetailsWe seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.Main...

  • IT Support Technician

    2 months ago

    chennai, India FXCM Full time

    Job Details We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.  Main Responsibilities ...

  • IT Support Technician

    2 weeks ago

    chennai, India FXCM Full time

    Job Details We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.  Main Responsibilities ...

  • IT Support Technician

    2 months ago

    Chennai, India FXCM Full time

    Job Details We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.  Main Responsibilities...

  • IT Support Technician

    2 weeks ago

    Chennai, India FXCM Full time

    Job Details We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.  Main Responsibilities...

  • ASE/Service desk analyst

    1 month ago

    Chennai, India CGI Full time

    Position Description:Stay current with system information, changes, and updates.Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shiftsComply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member screeningExcellent...

  • IS Helpdesk Technician

    2 weeks ago

    Chennai, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, IndiaOur Department: Corporate Information SystemsDo you enjoy helping others and working in a close-knit team environment?What You Will DoYou will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices. You’ll be...

  • ASE/Service desk analyst

    3 days ago

    Chennai, Tamil Nadu, India CGI Full time

    Position Description:Stay current with system information, changes, and updates.Adhere to work schedules, attendance and leave policies.Expected to work in a 24/7 environment on rotational shiftsComply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member screeningExcellent...

  • ASE/Service desk analyst

    1 month ago

    Chennai, India CGI Full time

    Position Description: Stay current with system information, changes, and updates. Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member screening ...

  • ASE/Service desk analyst

    3 days ago

    Chennai, Tamil Nadu, India CGI Full time

    Position Description: Stay current with system information, changes, and updates. Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member screening...

  • ASE/Service desk analyst

    1 month ago

    chennai, India CGI Full time

    Position Description: Stay current with system information, changes, and updates. Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member...