Airtel Business.Mumbai>Customer Experience.Collections>TL

1 month ago


Mumbai, India Airtel Full time

Collection Efficiency 
a) 0-30 days Collection - 45% 

b) 0 - 60 days collection-85%

0-90 Days Collection -95%

Net Bad debt – ZERO

Customer Account reconciliation
1. Accounts reconciliation -80% for last FY

2. Aged debt follow up- as per policy -100%

3. Partial Paid cases-closure with in 60 days-80%

Invoice acknowledgment and CN
a)100% invoice and Credit note confirmation as per TAT-95% < 7 days & 100 % < 20 days.

b) All Disputes/CNs/Re bill to be tabled within 45 days from invoice generation.

AFC, LTDS, Dunning
account implementation- > 90%

2. AFC Compliance 

within 60 days - 60 days - 30% reduction 

3. Zero TDS reversal in accounts 

LTC application-95% of eligible base

Key Deliverables • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt • Effective Management of ARC’s to ensure superior customer experience for pre& post customer • Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs • Drive High Value Service Experience to increase customer retention and Revenue from these segments • Drive Rural Service Experience through ASC expansion and ASC engagement & training. • Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF • Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity • Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required • Strong Analytical skills • Very high Excel and financial modeling skills • High process orientation • Good communication skills • Result - Orientation • High negotiation skills Educational Qualifications • Full Time graduate, preferably MBA/ PGDM Work Experience • 3-8 years of Collections Experience Preferably Telecom

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