Customer Experience
4 weeks ago
Key Deliverables
Airtel Custodian - Act like L1 escalations desk for customer Giving Onsite support (Live testing, Device Issue, Link Monitor) M2M Solution testing with sample SIM card Maintaining and sharing daily update with all stake holders on open points Align service tickets to engineers and tracking progress of work Delivery of third party media/bandwidth/Hardware Initiating network surveys on problematic locations Logging Ticket with Airtel and coordination for Troubleshooting Circle Network TAT is freezeSkills Required
Good understanding of IoT, MPLS products along with Network Layer understanding Excellent relationship management with customer, cross functional team Good written and verbal communication skills Can do attitude & problem solving skillsResult Orientation
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Customer Care Executive
4 weeks ago
Chandivali, Mumbai, Maharashtra, India Celeste Experience Full timegood communication skills Any graduate or undergraduate can apply 1 year experience in international bpo, Excellent communication skills cab facility will be provided **Job Types**: Full-time, Regular / Permanent **Salary**: ₹21,737.27 - ₹37,602.76 per month **Benefits**: - Paid time off - Provident Fund Schedule: - Rotational...
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Customer Experience
7 days ago
Mumbai, India Bookmyshow Full time**Your Profile** - Handling chats from customers - Resolving customer queries over chat process. - Providing customer satisfaction. **Your Checklist** - Excellent communication skills in English & Hindi - Good customer service skills - Ready to work in rotational shifts **Job Types**: Full-time, Temporary Contract length: 12 months Schedule: - Day...
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Customer Experience Expert
4 weeks ago
Mumbai, India Sodexo Benefits and Rewards Services Full timeCustomer Experience Expert -Mumbai, Maharashtra, India.Bringing Customer Experience to the next level, Strategy Product CX.Your next challenge:Maps Customer Journey.Defines Customer Journeys.Identify key moments of truth and pain points.Works on development of self-care with Digital and IT.Cultivates innovation: Creating new and better ways for the...
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Customer Experience Champion
4 weeks ago
Mumbai, India IDFC FIRST Bank Full timeRole/Job Title: Customer Experience Champion. Function / Department : Retail Liabilities. Job Purpose: Development of customer service delivery standards for branch banking, monitoring customer journeys and touchpoints, and implementing strategies for improved customer experiences. Roles & Responsibilities : Capability building in branches...
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Customer Experience Champion
4 weeks ago
mumbai, India IDFC FIRST Bank Full timeRole/Job Title: Customer Experience Champion. Function / Department : Retail Liabilities. Job Purpose: Development of customer service delivery standards for branch banking, monitoring customer journeys and touchpoints, and implementing strategies for improved customer experiences. Roles & Responsibilities : Capability building in...
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AGM - Customer Experience
1 week ago
mumbai, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
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AGM - Customer Experience
2 weeks ago
Mumbai, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
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Customer Experience Expert
4 weeks ago
Mumbai, India Sodexo Benefits and Rewards Services Full timeCustomer Experience Expert -Mumbai, Maharashtra, India.Bringing Customer Experience to the next level, Strategy Product CX.🚀 Your next challenge:Maps Customer Journey.Defines Customer Journeys.Identify key moments of truth and pain points.Works on development of self-care with Digital and IT.Cultivates innovation: Creating new and better ways for the...
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Customer Experience Expert
4 weeks ago
Mumbai, India Sodexo Benefits and Rewards Services Full timeCustomer Experience Expert -Mumbai, Maharashtra, India.Bringing Customer Experience to the next level, Strategy Product CX. Your next challenge:Maps Customer Journey.Defines Customer Journeys.Identify key moments of truth and pain points.Works on development of self-care with Digital and IT.Cultivates innovation: Creating new and better ways for the...
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Customer Experience Expert
4 weeks ago
mumbai, India Sodexo Benefits and Rewards Services Full timeCustomer Experience Expert -Mumbai, Maharashtra, India. Bringing Customer Experience to the next level, Strategy Product CX. Your next challenge: Maps Customer Journey. Defines Customer Journeys. Identify key moments of truth and pain points. Works on development of self-care with Digital and IT. Cultivates innovation: Creating new and better ways for...
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Associate- Customer Experience
4 weeks ago
mumbai, India The Souled Store Full timeWhat do we do?At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we’ve evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...
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Associate- Customer Experience
4 weeks ago
Mumbai, India The Souled Store Full timeWhat do we do? At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we’ve evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...
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Associate- Customer Experience
4 weeks ago
Mumbai, India The Souled Store Full timeWhat do we do? At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we’ve evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...
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Associate- Customer Experience
4 weeks ago
Mumbai, India The Souled Store Full timeWhat do we do? At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we’ve evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...
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Ecommerce & Customer Experience
4 weeks ago
Mumbai, India InstaGopher Full timeThis role requires a versatile individual with a mix of technical skills content creation abilities, and effective communication. Success involves managing diverse tasks to optimize Ecommerce operations, user engagement, and customer satisfaction. **Ecommerce Management (Magento & Shopify)**: - Establish and configure Magento and Shopify stores. - Magento...
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Customer Experience Expert
4 weeks ago
Mumbai, India Sodexo Benefits and Rewards Services Full timeCustomer Experience Expert -Mumbai, Maharashtra, India. Bringing Customer Experience to the next level, Strategy Product CX.
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Customer Experience Executive
4 weeks ago
Mumbai, India Tatvartha Health Full time1. Guide our customers throughout their hair-loss treatment. 2. Work on being polite and customer-centric 3.Regular follow up and work on being there for the customer when they are in need to speak to someone. 4.Guide the clients to focus on a healthy diet and assist them in making healthy changes in their lifestyle. 5. Retain the customer till they complete...
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Customer Experience Intern
4 weeks ago
Mumbai, Maharashtra, India The Hosteller Full time**Responsibilities**: - **Data Analysis**: Interns are responsible for collecting and analyzing customer data to identify trends, preferences, and areas for improvement via calls. This analysis helps in making data-driven decisions to enhance the customer experience. - **Process Improvement**:Identifying bottlenecks and areas where the customer experience...
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Barista/all Rounder
5 days ago
Mumbai, India NISA Experience Full time**Responsibilities**: - Welcoming customers by determining their coffee interests and needs. - Educating and giving knowledge to the customers by presenting and explaining the coffee drinks menus and answering their queries. - Preparing and selling of coffee drinks by following prescribed recipes. - Maintaining inventories by replenishing coffee beans at...
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Customer Experience Delivery Executive
6 days ago
Mumbai, India Kaapro Management Solutions Full timeOpening: 1 Nos.- Job ID: 66670- Employment Type: Full Time- Reference: - Work Experience: 5.0 Year(s) To 10.0 Year(s)- CTC Salary: Not Disclosed by Recruiter- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Real Estate/Property- Qualification: Any - Any Graduation- Location: - Mumbai Posted On: 27th Oct, 2023 **Title**: Customer...