Senior Administrator for Salesforce, Pardot and Gainsight
2 weeks ago
Responsibilities
Gainsight Implementation
Responsible for the architecture and configuration of the Salesforce, Pardot and Gainsight instances
Coordinate internally to help identify the sources, metrics, frequency, and granularity of data
Configure and deploy software to internal customers (including system configuration, data flow, external integrations, reports, dashboards and workflows).
Maintenance and Support
Manage user accounts, groups and security settings
Ability to work with various Objects including Standard and Custom
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
Work closely with the Business to translate business requirements into effective solutions
Work closely with all Salesforce Administrators and database engineers on system architecture
Provide escalated technical support
Operationalization of CS Processes
Partner with cross functional departments to learn business needs and how it may impact all platforms
Maintenance of system and Customer Success process documentation
Work with leadership to measure the accuracy of the customer health scorecard and design/implement required changes
Create business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers
Remain current on customer success industry trends and best practices
Job Requirement
3-9 years experience as Gainsight Administrator
Salesforce proficiency; Salesforce Certification or Administrator experience an asset
Gainsight, Pardot, Salesforce Administrator Certifications
Literacy and/or proficiency in APEX, Java, HTML, and/or JavaScript is helpful, Deep MS Excel, SQL, and business analytics skills preferred
Literacy and understanding of data warehouse functionality (Amazon Redshift), field sets, and some knowledge or experience with S3 API an asset
Proficiency with Rules Engine , Data Designer, and complex Journey creation and maintenance
Desired Experience
Implementation of a net new instance of Gainsight, ideally with Salesforce
Integration of Salesforce and Gainsight with external apps via S3 or API
Scorecard management and advance account hierarchy
Managing contact data within all platforms
-
Hyderabad, India FactSet Full timeResponsibilitiesGainsight ImplementationResponsible for the architecture and configuration of the Salesforce, Pardot and Gainsight instancesCoordinate internally to help identify the sources, metrics, frequency, and granularity of dataConfigure and deploy software to internal customers (including system configuration, data flow, external integrations,...
-
Hyderabad, India FactSet Full timeResponsibilitiesGainsight ImplementationResponsible for the architecture and configuration of the Salesforce, Pardot and Gainsight instancesCoordinate internally to help identify the sources, metrics, frequency, and granularity of dataConfigure and deploy software to internal customers (including system configuration, data flow, external integrations,...
-
hyderabad, India FactSet Full timeResponsibilities Gainsight Implementation Responsible for the architecture and configuration of the Salesforce, Pardot and Gainsight instances Coordinate internally to help identify the sources, metrics, frequency, and granularity of data Configure and deploy software to internal customers (including system configuration, data flow,...
-
hyderabad, India FactSet Full timeResponsibilities Gainsight Implementation Responsible for the architecture and configuration of the Salesforce, Pardot and Gainsight instances Coordinate internally to help identify the sources, metrics, frequency, and granularity of data Configure and deploy software to internal customers (including system configuration, data flow,...
-
Gainsight Administrator
2 weeks ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Gainsight Administrator
3 weeks ago
hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Gainsight Administrator
3 weeks ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Gainsight Administrator
2 weeks ago
hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Gainsight Administrator
2 weeks ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Omniskope - Salesforce Developer - Pardot
2 months ago
Hyderabad, India Omniskope, Inc Full timeAt Omniskope, Our Mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us. We are a growing company headquartered in Saint Louis, USA, expanding our Salesforce team in India. We partnered with industry leaders...
-
Omniskope - Salesforce Developer - Pardot
2 weeks ago
Hyderabad, India Omniskope, Inc Full timeAt Omniskope, Our Mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us. We are a growing company headquartered in Saint Louis, USA, expanding our Salesforce team in India. We partnered with industry leaders...
-
Omniskope - Salesforce Developer - Pardot
2 months ago
Hyderabad/Telangana, India Omniskope, Inc Full timeAt Omniskope, Our Mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us. We are a growing company headquartered in Saint Louis, USA, expanding our Salesforce team in India. We partnered with industry leaders...
-
Omniskope - Salesforce Developer - Pardot
2 weeks ago
Hyderabad/Telangana, India Omniskope, Inc Full timeAt Omniskope, Our Mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us. We are a growing company headquartered in Saint Louis, USA, expanding our Salesforce team in India. We partnered with industry leaders...
-
Senior Customer Success Solutions Consultant
3 weeks ago
hyderabad, India Gainsight Full timeJob Overview The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success with Gainsight. Qualifications Ideally, 2-4 years of experience in customer-facing roles. Experience in working with complex,...
-
Senior Customer Success Solutions Consultant
3 weeks ago
Hyderabad, India Gainsight Full timeJob Overview The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success with Gainsight. Qualifications Ideally, 2-4 years of experience in customer-facing roles. Experience in working with complex,...
-
Senior Solutions Engineer
3 weeks ago
hyderabad, India Gainsight Full timeJob Overview Solutions Engineer is expected to work with new and existing Gainsight customers to provide onboarding, integration, education and documentation for long-term customer success with Gainsight. Job Location : Hyderabad Ideal years of experience : 2-6 years Standard work hours : EMEA Timezone (3pm - 11pm IST) or PT Timezone...
-
Senior Solutions Engineer
3 weeks ago
Hyderabad, India Gainsight Full timeJob Overview Solutions Engineer is expected to work with new and existing Gainsight customers to provide onboarding, integration, education and documentation for long-term customer success with Gainsight. Job Location : Hyderabad Ideal years of experience : 2-6 years Standard work hours : EMEA Timezone (3pm - 11pm IST) or PT Timezone (6PM - 3...
-
TechOps NOC Engineer
2 months ago
Hyderabad, India Gainsight Full timeJob OverviewThe Cloud Operations team is responsible for monitoring the Gainsight Cloud infrastructure by using monitoring and alerting systems. The Cloud Operations Center, Monitoring Specialist/L1 Engineers is responsible for extended monitoring, support, and level 1 remedial activities of Gainsight Production Infrastructure.Knowledge of Could operation...
-
TechOps NOC Engineer
2 months ago
Hyderabad, India Gainsight Full timeJob Overview The Cloud Operations team is responsible for monitoring the Gainsight Cloud infrastructure by using monitoring and alerting systems. The Cloud Operations Center, Monitoring Specialist/L1 Engineers is responsible for extended monitoring, support, and level 1 remedial activities of Gainsight Production Infrastructure. Knowledge of Could...
-
TechOps NOC Engineer
2 months ago
hyderabad, India Gainsight Full timeJob Overview The Cloud Operations team is responsible for monitoring the Gainsight Cloud infrastructure by using monitoring and alerting systems. The Cloud Operations Center, Monitoring Specialist/L1 Engineers is responsible for extended monitoring, support, and level 1 remedial activities of Gainsight Production Infrastructure. Knowledge of Could...