TechOps NOC Engineer

1 month ago

hyderabad, India Gainsight Full time

Job Overview


The Cloud Operations team is responsible for monitoring the Gainsight Cloud infrastructure by using monitoring and alerting systems. The Cloud Operations Center, Monitoring Specialist/L1 Engineers is responsible for extended monitoring, support, and level 1 remedial activities of Gainsight Production Infrastructure.

Knowledge of Could operation services and procedures are required along with good communication skills, for consulting with users and next tier resources to determine and remediate Linux Operating System, application, Infrastructure, or system functionality issues.

Location - Hyderabad

Years of Experience - 2-3Yrs


Qualifications
Relevant experience of 2 to 3 years  in supporting production environments Technical Degree and/or equivalent experience and training is preferred Experience of Linux System administration and AWS Cloud exposure Strong analytical skills and able to collate and interpret alerts from various sources Ability to assess and prioritize alerts and respond or escalate accordingly Must be willing to work in shift operations in a 24/7/365 rotational work environment Good verbal and written English communication skills and attention to detail Linux system administration, RHCE certification would be a plus Knowledge and use of common industry monitoring and support tools (ex: Nagios, Xymon, etc) Intermediate skills / working knowledge of Linux, Databases and Open Source environments Experience on AWS or any other cloud technologies, certification would be an added advantage Basic database SQL knowledge would be a plus
Responsibilities
Maintain pro-activeness on alerts/tasks by using tools Recognize all CRITICAL creation alarms promptly and raise to TechOps group through chat/email/call Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts Strictly follow the procedure as provided in the Confluence Ability to do basic troubleshooting and informing TechOps Team to further look into it
Values & Benefits

Why You’ll Love It Here

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more . Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.  Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them 

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it.

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