Order Confirmation Executive

1 month ago

Gurugram, India vFulfill Full time
Job Description
• Order Confirmation: Contact customers to confirm orders and provide essential information regarding order status, estimated delivery times, and other pertinent details.
• Customer Support: Respond to customer queries related to orders, including but not limited to product availability, delivery updates, payment options, and returns. Ensure prompt and accurate resolution of inquiries.
• Non-Delivery Report (NDR) Management: Track and manage non-delivery cases by coordinating with logistics and customers to resolve any delivery issues. Document and escalate cases as needed.
• Feedback Collection: Gather customer feedback to understand their experience, identify potential issues, and report these to the management team for continuous improvement.
• Order Status Updates: Regularly update customers on their order status, from confirmation through to delivery, using appropriate communication channels such as phone, email, or chat.
• Documentation and Reporting: Maintain accurate records of customer interactions, order confirmations, and NDR reports. Prepare periodic reports for review by the operations team.

Requirements• Customer Service Excellence: Ability to communicate clearly, empathetically, and professionally with customers to address their queries and provide information.
• Problem-Solving Skills: Ability to assess issues in the order process, especially with non-deliveries, and coordinate with various teams to resolve them efficiently.
• Data Entry and Reporting: Experience in maintaining organized records and preparing reports; proficiency in using customer relationship management (CRM) tools or order management software is preferred.
• Attention to Detail: Strong attention to detail in order confirmation and NDR management to prevent errors and enhance customer satisfaction.
• Communication Skills: Excellent verbal and written communication skills to handle customer inquiries and provide timely updates.
• Time Management: Strong organizational skills and ability to prioritize tasks in a fast-paced e-commerce environment.

Benefits
  • Flexible working hours
  • 5 Days working culture
  • Health Insurance Benefits
  • Tenure Recognition and Awards
  • Leave Benefits as per Milestones
  • Performance Linked Growth Opportunities
  • Out of Term Appraisals





Requirements
Communication Skills (Verbal & Written) Attention to Detail Record Keeping & Documentation Problem-Solving Skills Basic Supply Chain & Logistics Knowledge Any Graudate

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