Learning & Development Manager

6 months ago

Bengaluru, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About the role

As a Learning & Development Manager you will lead the Learning function of the hotel & residences. You will co-ordinate and organize a range of development activities that contribute to the attainment of the Company’s clearly prescribed performance standards and Hotel Goals.

This role is a Department Head level, reporting to the Director of People & Culture.

As the hotel is unable to obtain work permit, you must have authorization to work in India.

What you will do:

Systematically analyse the Hotels training needs and deliver relevant learning.

Plan and co-ordinate the production of Departmental Training Plans, act as an internal consultant to Heads of Departments on department related training issues.

Source and recommend appropriate external training organisations or resources, maintain a current knowledge of statutory requirements and develop creative and innovative training programs.

Evaluate the effectiveness of training programs and initiatives through measuring results and monitoring behavioral change.

Analyze service gaps in Glitch Reports, Guest Comment Cards, and LQA Reports to improve service levels and close performance gaps.

What you bring:

Minimum of 2 years’ experience in a managerial role in Learning & Development.

Experience in adult education or a similar environment.

Experience in hotel operations or other service environments is an added advantage.

 Ability to read and speak and write English and possess strong interpersonal & public speaking skills.

Is Creative in promoting training programmes and has an immersive presence within the hotel management to aggressively drive training & Development.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities including an international career.

Complimentary Dream Holidays at other Four Seasons Hotels and Resorts

Comprehensive Insurance coverage for Hospitalization and Personal Accident

Learn more about what it is like to work at Four Seasons – Visit us:

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