Manager - Customer Service - Rail & Inland Terminals - Panipat

5 days ago


Panipat, India DP World Australia Full time
FILING INFORMATION Designation Manager – Customer Service Department Customer Service Location Panipat Position reports to PFT Head ROLES & RESPONSIBILITIES Key responsibilities Driving overall company goals and objectives through Customer Service Contributing to the Terminal’s goals by reinventing and sharpening processes Driving a ‘Customer First’ culture within the organization Owning customer-level forecasts and projections for the Terminal Effective coordination inter-department within the terminal and with other stakeholders Effective coordination with shipping lines to create demand for laden and empty containers. Managing a team of Customer Service staff at the terminal Overseeing Customer Service Processes to ensure that team goals are consistently being met. Reviewing team performance against the goals and other initiatives that may be defined from time-to-time. Exception handling Ticket management on the CRM system Driving DP World’s digital initiatives Ensuring continuity of the Customer Satisfaction surveys Enabling continuous open dialogue, discussion, in the interest of closure of issues Supporting transformational initiatives Maintaining Management Information systems for effective decision-making for the PFT Head and management QUALIFICATIONS & COMPETENCIES Good Communication skills in English and Hindi languages both oral and written.  Graduate degree in any stream Excellent command in Customer Service operations Minimum of 2 years’ team management experience Minimum of 5 years’ experience in Logistics: Rail / Ocean freight

  • panipat, India DP World Australia Full time

    FILING INFORMATION Designation Manager – Customer Service Department Customer Service Location Panipat Position reports to PFT Head ROLES & RESPONSIBILITIES Key responsibilities Driving overall company goals and objectives through Customer Service Contributing to the Terminal’s goals by reinventing and sharpening processes Driving a ‘Customer...


  • Panipat, India DP World Australia Full time

    Sharing Railing details with the customers regarding their Export / Import Shipments. Updating customers twice a day regarding train running/port arrival status. Sending Buffer shifting updates to the customers on daily basis. Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the...


  • Panipat, Haryana, India DP World Australia Full time

    Name Executive Operations Department Operations Location DP World Multimodal Logistics Private Limited. Date Approved authority Mr. Mahesh Adapa – BU Head ORGANISATION RELATIONSHIPS Position reports to Head Operations Direct reports Line Manager ROLES & RESPONSIBILITIES Primary position Objectives To achieve faster turnaround of rake & containers ...

  • Operations Officer

    3 weeks ago


    Panipat, India Reliance Industries Full time

    **Posted Date**: 19 Apr 2024 **Function/Business Area**: Refining & Marketing **Location**: Panipat **Responsibilities**: Overall responsibility of company assets including safe custody of product in hired terminal. To ensure product is unloaded, received, stored and distributed as per terms of the agreement with the terminal operator following best...


  • Panipat, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilitiesStrategy, Planning and ManagementAssess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts.Provide insight and recommendations to both short-term and long-term growth plan of organization.Identify, acquire and implement systems and software to...


  • Panipat, India DP World Full time

    Name- Executive Operations- Department- Operations- Location- DP World Multimodal Logistics Private Limited.- Date- 06.05.2024- Approved authority- Mr. Mahesh Adapa - BU Head**ORGANISATION RELATIONSHIPS** - Position reports to- Head Operations- Direct reports- Line Manager- ROLES & RESPONSIBILITIESPrimary position Objectives - To achieve faster turnaround...


  • Panipat, India DP World Full time

    Responsible for smooth operations in yard, rail & warehouse (EXIM/Domestic). - Ensure timely gate in and gate out operations as per SLAs. - Ensure to prepare various reports & showing with concerned in time. - Ensure there should not be any revenue leakages. - Plan to utilize equipment optimally and its proper management. - Ensure to bring efficiency in...


  • Panipat, Haryana, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilitiesStrategy, Planning and ManagementAssess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts.Provide insight and recommendations to both short-term and long-term growth plan of organization.Identify, acquire and implement systems and software to...


  • Panipat, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilities Strategy, Planning and Management Assess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts. Provide insight and recommendations to both short-term and long-term growth plan of organization. Identify, acquire and implement systems and...


  • Panipat, Haryana, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilities Strategy, Planning and Management Assess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts.Provide insight and recommendations to both short-term and long-term growth plan of organization. Identify, acquire and implement systems and...


  • panipat, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilities Strategy, Planning and Management Assess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts.Provide insight and recommendations to both short-term and long-term growth plan of organization. Identify, acquire and implement systems and...


  • panipat, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilities Strategy, Planning and Management Assess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts.Provide insight and recommendations to both short-term and long-term growth plan of organization. Identify, acquire and implement systems and...


  • Panipat, India DP World Australia Full time

    ROLES & RESPONSIBILITIES Key responsibilities Strategy, Planning and Management Assess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts. Provide insight and recommendations to both short-term and long-term growth plan of organization. Identify, acquire and implement systems and...


  • Panipat, Haryana, India DP World Full time

    Responsible for smooth operations in yard, rail & warehouse (EXIM/Domestic). Ensure timely gate in and gate out operations as per SLAs. Ensure to prepare various reports & showing with concerned in time. Ensure there should not be any revenue leakages. Plan to utilize equipment optimally and its proper management. Ensure to bring efficiency in operations by...


  • Panipat, India DP World Australia Full time

    Key responsibilitiesResponsible for smooth movement of vehicles.Ensure timely gate in and gate out operations.Ensure to prepare various reports & sharing with concerned in time.Ensure to bring efficiency in operations by providing best timely service to customers.To have zero customer complaints.Cost saving initiatives.To maintain relationships with internal...


  • Panipat, India Selfmade Recruitment Service Full time

    PTE Trainer - Panipat - Fresher can also apply - Communication Skills must require - Salary 13 to 18k per month - Profile - Pte Teacher - English Speaking Skill must require Share Resume **Share your resume at 76529_66121** Pay: ₹13,000.00 - ₹18,000.00 per month **Benefits**: - Paid sick time Schedule: - Day shift Supplemental pay types: -...


  • Panipat, India SAVVI SALES AND SERVICE PVT.LTD. Full time

    **Job Title**:Customer Support Services **( Only Female )** **Location**:Samalkha (Panipat) **Qualification**:MBA **Years of Experience**:Minimum 1.5 Year - 2 year **Salary Package**: 3.5 LPA & Negotiable **Roles and Responsiblity** - Managing and solving all the operational hustles of the category. - Maintain the database using your organizational...

  • Accessory Incharge

    3 days ago


    Panipat, India JCBL GROUP Full time

    **JOB DESCRIPTION**: - Merchandises all OEM and aftermarket accessory displays. - Maintains show books and photo galleries of accessorized vehicles. - Maintains inventory and back stock items. - Ensures proper installation of dealer-installed items is performed before delivery. - Attends all sales and service meetings as the resource expert on all accessory...


  • Panipat, India DP World Full time

    Key Responsibilities 1. Deployment including scouting for market vehicles to make good the demand. Check shipping documentation for completeness ie., i.e. Customer Name, Address/Forwarder Name/Shipping Line/Line & Safety Seal/Eway Bills validity/BOE/DO Validity. 2. Collection of PODs/Line Seals from the drivers of the last completed trip. Handling over of...


  • Panipat, Haryana, India DP World Full time

    Key ResponsibilitiesDeployment including scouting for market vehicles to make good the demand. Check shipping documentation for completeness ie., i.e. Customer Name, Address/Forwarder Name/Shipping Line/Line & Safety Seal/Eway Bills validity/BOE/DO Validity.Collection of PODs/Line Seals from the drivers of the last completed trip. Handling over of the...