Senior Systems Operations Engineer

3 weeks ago

Hyderabad, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:
  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Technical and functionally help the team members in the shift in case if they need any support. Work with managers to build the provide the health check status of the team and the delivery.
  • The primary responsibility of this job to make sure that the supported application is available as per the agreed SLA and make sure team is also adhering the SLA in the assigned shift.
  • Attending India and US touch base meeting with team and partners
  • Helping the team in building the domain and technical skill
  • Contribute in the Sub -LOB initiative to represent the team
  • Meeting SLA for Problem Tickets
  • Responsible in bringing automation on support activities
  • Provide report to the management Weekly/Monthly/Quarterly/Annual reporting of production issues
  • Joining scrum calls with Platform & Dev teams to implement SRE/Platform wellness stories
Required Qualifications:
  • 8 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Sound experience in ITIL process and scripting technologies.
Job Expectations:
  • 8 years of experience in Production support(L1 & L2) with sound knowledge and experience on troubleshooting production issue . Expertise in SQL Servers or Oracle, Unix, Splunk, App Dynamics, Java or .Net. Flexible in working in multiple technologies.
• Technical and functionally help the team members in the shift in case if they need any support. Work with managers to build the provide the health check status of the team and the delivery.

• The primary responsibility of this job to make sure that the supported application is available as per the agreed SLA and make sure team is also adhering the SLA in the assigned shift.

• Attending EGS and Us touch base meeting with team and partners

• Helping the team in building the domain and technical skill

• Contribute in the Sub -LOB initiative to represent the team

• Meeting SLA for Problem Tickets

• Responsible in bringing automation on support activities

• Provide report to the management Weekly/Monthly/Quarterly/Annual reporting of production issue

Posting End Date:
15 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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