Senior System Engineer
3 months ago
Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the technical operations environment. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility.
About the role:
In this opportunity as a Senior Software Engineer, you will be:
Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty. Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures. Provide input to records, quality systems and management reports as required Contributes to the definition and implementation of improved operability on new and current systems. Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit. Identifies risks & issues and takes ownership to deliver appropriate resolutions. Provides technical expertise for root cause analysis and problem management. Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed. Works and cooperates with internal and external groups when required in order to fully support environments and maintain service. Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements. Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints. Provides specialist support during complex and/or major incidents. May be asked to lead recovery efforts during major incidents within business unit. Deputize for the team manager as required. Contributes to or author technical documentation such complex changes instructions. Reviews, and updates as appropriate, operations procedures, standards, and technical policies. May be asked to assist with production of white papers on technical R&D projects Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service. Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change. Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions. Reviews and coordinates the implementation of proposed modifications, and changes to the production environment. Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.About you:
You are fit for the role, if your background includes:
Responsible for Cloud (AWS) infrastructure Build,Automation, and maintenance.
Manage and troubleshoot issues which include following escalation paths, both internally and externally, and liaison with cloud vendors.
Collaborate with technologists across the company to build cloud-native applications.
Work with PaaS (Platform as a Service) or IaaS (Infrastructure as a Service) solutions.
Security and compliance, Follow security best practices.
Support applications and infrastructure hosted on Cloud as well as on-premises data centers.
Responsible for various Tax Productsdeployments. And Release management activities.
System Monitoring and Maintenance.
Responsible Service management activities such as Change and Incident management.
Responsible for Capacity management.
Disaster Recovery and Business Continuity.
Support business in its AI implementation journey.
24/7 Support and On-call Responsibilities:
Find out opportunities and automate mundane tasks.
Qualifications
BS or MS degree in computer science or equivalent.
Minimum 6 years of employment with cloud experience.
Strong awareness of networking and internet protocols, including TCP/IP, DNS, SMTP and HTTP.
Database experience, including knowledge of SQL and NoSQL, and related data stores such as Postgres.
Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace.
Experience with AWS services such as EC2, ECS/EKS docker in AWS, S3, VPC, Route53, ALB, Lambda, DynamoDB, and API Gateway.
Experience working with .Net and JAVA environments at an enterprise scale.
Knowledge of cloud security and best practices.
Good Troubleshooting and problem-solving skills.
Strong Windows or Linux server administration skills.
Experience with security concepts in cloud and on the operating system.
Experience with CI/CD concepts and pipeline development.
Experience with OS patch management and patch automation.
Good to have Moderate to advanced coding skills in in using any high-level or advanced languages such as Python, Ruby, PowerShell, .NET, C#, JavaScript, PHP, or Java.
#LI-GA1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on .
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