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ServiceNow Lead

3 months ago

Bengaluru, India Brainwave Optigrators LLC Full time

The opportunity is with my client headquartered in the San Francisco Bay Area, California USA, has been a pioneer in Digital Transformation and Technology Services since 2004.  

 

With over two decades of experience, they offer tailored IT consultancy, strategy, and solutions across various domains:

 

• Business Intelligence (BI) & Advanced Analytics: Leveraging data insights to drive informed decision-making.

• Cyber Security: Safeguarding organizations against digital threats.

• Enterprise Solutions: Expertise in SAP, Oracle, NetSuite, Salesforce, Workday or similar enterprise implementations.

• Quality Engineering: Ensuring robust and reliable software products with automation testing.

• Cognitive Automation: Harnessing AI and ML for process optimization.

• Digital Services: Enabling seamless digital experiences.

• Managed Services: Supporting Fortune 500 enterprises.

The Role

Job Title: ServiceNow Team Lead – ITOM 

Location: Bangalore   

Timings: 5 PM to 2 AM IST

 

Key skills: ITOM Expertise - CMDB, CI - Configuration item, Discovery, Archival, De-duplication, Completeness, Correctness.

 

Role Overview: We are seeking a highly skilled and experienced ServiceNow Developer, Team Lead to join our team in Bangalore. The successful candidate will have extensive experience in ITOM (IT Operations Management) development, with a particular focus on CMDB (Configuration Management Database) and CI (Configuration Item) management. This role requires a strong understanding of configuration item discovery, archival, de-duplication, completeness, and correctness. Experience in the semiconductor manufacturing industry is preferred, but not mandatory.

 

Key Responsibilities:

  1. Leadership and Team Management:
  • Lead and manage a team of ServiceNow developers, providing guidance, mentorship, and performance evaluations.
  • Collaborate with cross-functional teams to ensure successful project delivery.
  • Develop and maintain team goals, objectives, and metrics to track progress and performance.
  1. ITOM Development:
  • Design, develop, and implement ITOM solutions on the ServiceNow platform, with a focus on CMDB and CI management.
  • Ensure the completeness, correctness, and de-duplication of configuration items.
  • Develop and maintain discovery processes to identify and capture configuration items.
  1. Configuration Management:
  • Oversee the implementation and management of the CMDB, ensuring data accuracy and integrity.
  • Implement archival processes to manage the lifecycle of configuration items.
  • Develop and enforce standards and best practices for configuration management.
  1. Technical Expertise:
  • Utilize advanced knowledge of ServiceNow ITOM modules to design and implement effective solutions.
  • Provide technical leadership in the development and integration of ServiceNow applications.
  • Stay updated with the latest trends and best practices in ITOM and ServiceNow development.
  1. Project Management:
  • Manage and deliver ITOM projects, ensuring they are completed on time, within scope, and within budget.
  • Coordinate with stakeholders to gather requirements, define project scope, and develop project plans.

Monitor project progress, identify risks, and implement mitigation strategies

Ideal Profile

Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  •  Experience: Minimum of 7 years of experience in ServiceNow development, with at least 3 years in a leadership role.

 Technical Skills:

  • Strong expertise in ITOM, particularly in CMDB and CI management.
  • Proficiency in configuration item discovery, archival, de-duplication, completeness, and correctness.
  • Experience with ServiceNow Discovery is preferred but not mandatory.
  • Industry Knowledge: Experience in the semiconductor manufacturing industry is a plus.
  • Leadership Skills: Proven ability to lead and manage a team of developers.
  • Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

 

 

What's on Offer?

  • Work within a company with a solid track record of success
  • Work alongside & learn from best in class talent
  • Excellent career development opportunities