Team Manager

3 weeks ago


Hyderabad, India Cognizant Full time

Job Description :

Ensures high client satisfaction and account success Monitor, track and report opportunities in Customer Value Plan created by the client. To collaborate with Client CSM to drive adoption. Monitor and report account health parameters Any critical escalations to be forwarded to respective teams as per escalation matrix. Advising useful features based on pre-defined list. Answering usage, product and Workflow questions to ensure feature adoption. Initiates and help prepare for, attend and participate in quarterly business reviews. Identify gaps in people, process and technology that prevents clients from realizing value, plan for closing all gaps. Advocate for customer if they require additional support from other teams based on a given list of activities of advocacy and areas where potential support could be required to be listed. Partner with Technical Account Manager when services are purchased to entire 100% customer satisfaction Quarterback internal processes essential to client success in collaboration with Client CSMs Ensure seamless client experience across implementation, product performance and billing. Follow set guidelines to manage and resolve escalations related to product performance, billing and other operations issues. Fulfill client requests for basic product demos/ calls. Track client usage and adoption metrics including Revenue support and client success sales cycle. Execute standard renewals (i.e. renewals with no change in terms) Track renewal timelines and leading indicators of churn (e.g. revenue contraction or change in customer health score) Partner with Commercial Team by coordinating internal efforts to develop customized solutions for upsell Identify and Advise Commercial Lead on upsell/ Expansion opportunities

#LI-VS5

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 22 2024



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