Domain Trainee

2 months ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Domain Trainee/Management Trainee - Claims

We're looking for someone with deep understanding of US travel claims processing / travel industry & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc

Responsibilities

End to end knowledge of Travel claim lifecycle, identify duplicate/ inappropriate Claims and take actions accordingly

Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis

Experience of handling new transitions, phasing from strategic assessment till operations set up with zero surprise delivery

Ability to build positive collaborations across business and technical communities

Participates on improvement in execution initiatives for business divisions

Develop contingency strategies and plans for staffing changes

Comprehension, decision making, multi-tasking, strong written communication and customer service skill/demeanor to clearly articulate the resolution

US working hours and it is permanent night shift (7 PM to 4 AM IST)

There is no fixed Saturday and Sunday offs and there is 5 day working culture with weekend working

Qualifications we seek in you

Minimum qualifications

Any Graduate except technical 

Excellent P&C Insurance knowledge

Proven experience in domain

Excellent analytical skills

Preferred qualifications

Ability to multi task and prioritize activities

Ability to work independently

Transition and operations set up experience

Experience of front ending with customer

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