Specialist, HR Shared Services
2 weeks ago
Responsibilities
70% Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the employee. Conduct data audits and handle complex special projects. 15% Work on process documentation 10% Provide guidance to team on queries and help in reviewing work of associates and senior associates. 5% Provide training to newer members of the team.Required Skills
Bachelor’s degree in a related field At least 3-4 years of HR shared Services experience Excellent communication skills (written and verbal) Customer Service Oriented. Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player. Strong Organizational skills Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint, and Outlook. Strong analytical skills Thorough understanding of HRSS processes. Ability to analyze data and see a trend/pattern Should be flexible to work in rotational shiftHighly Desired
MBA or any other relevant degree in Human Resources-
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