Senior Vice President

1 month ago

Hyderabad, India iimjobs Full time

Requirements:

- Excellent organisational and planning skills / attention to detail

- Excellent interpersonal and communication skills, written and verbal

- Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills

- Proven ability to work well under pressure within demanding and changing timescales/deadlines

- The ability to rapidly develop a detailed knowledge customer contact practices and procedures.

- Evidence of success in an operational HR role

- A good understanding of the principles of Employee relations.

- A sound working knowledge of HR principles and procedures.

- Desire to grow Knowledge of HR systems and tools

- Strict adherence to the requirements of confidentiality, discretion and integrity

- Commitment to customer service

- Ability to re-prioritize

- Proactive approach to customer service

- Able to demonstrate use of initiative

- A strong team player/teamwork.

- Previous experience in a customer-facing environment

- Previous experience in a HR environment

Department Budget/Capital Expenditure: Will be responsible for the Shared Services HRA

- Direct Reports: HR Advisory Team

- Dealing with Senior Managers across HR functions

- Lead the HR Advisory Shared Services team to provide advice, guidance and coaching to people managers in relation to complex multi stranded customers' enquiries across the spectrum of HR services, driving the right outcomes and solutions.

- Drive high standards of relationship management and co-ordinate across the relevant areas of the function to achieve the right outcomes and timely solutions to stakeholders

- Improve the employee experience by using case management and knowledge tools, providing feedback on case trends on how the products and services are received by the customers, through working in partnership with the Customer Contact teams to drive continuous improvement.

- Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.

- Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.

- Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.

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