Pennant Technologies

4 weeks ago

hyderabad, India Pennant Technologies Pvt. Ltd Full time

Job Title : Associate Vice President - Production Support

Location : Hyderabad, India

Permanent position with Pennant Technologies

Job Overview :

We are seeking an experienced and dynamic professional to join our team as the Associate Vice President , Production Support. In this role, you will be responsible for overseeing and managing all aspects of production support for our banking software products, with a strong emphasis on lending applications. You will ensure the continuous availability, reliability, and performance of our banking products.

Key Responsibilities :

Leadership and Strategy :

- Develop and execute a comprehensive production support strategy aligned with the company's goals and objectives.

- Provide leadership and direction to a team of production support managers and engineers.

Team Management :

- Build, develop, and lead a high-performing production support team.

- Set clear goals and objectives for the team, and provide coaching and mentorship to enhance their skills and performance.

Incident Management :

- Establish and maintain efficient incident management processes and procedures to minimize downtime and ensure rapid issue resolution.

- Coordinate and lead incident response teams during critical incidents, ensuring effective communication and collaboration.

Monitoring and Maintenance :

- Implement and manage monitoring tools and systems to proactively identify and address issues before they impact customers.

- Schedule and oversee routine maintenance activities to optimize product performance.

Vendor Management :

- Collaborate with third-party vendors and service providers to ensure the availability of necessary resources and support.

Continuous Improvement :

- Continuously evaluate and improve production support processes and workflows to enhance efficiency and effectiveness.

- Drive a culture of continuous improvement within the production support team.

Documentation :

- Maintain thorough documentation of production support processes, procedures, and incident reports.

- Ensure knowledge sharing and training programs for team members.

Customer Communication :

- Act as a point of contact for customer communication during critical incidents, providing updates and ensuring transparency.

Qualifications :

- Bachelor's degree in computer science, information technology, or a related field. Master's degree preferred.

- Proven experience in a senior leadership role within production support or IT operations.

- Strong knowledge of software development and production support methodologies.

- Excellent problem-solving and troubleshooting skills.

- Exceptional communication and interpersonal skills.

- Ability to lead and inspire a team in a fast-paced, high-pressure environment.

- Knowledge of ITIL or other relevant IT service management frameworks is a plus.

About Pennant :

Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions - HDFC, Bajaj Finserve, LIC HFL, Godrej HFL, RAK Bank, QNB to name a few.

Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing and collections experiences for their customers. Trusted by leading banks and financial institutions in Asia, Pennant's award-winning lending platform has managed more than 10 Million loans and facilitates 50 Million loan transactions per year.

Pennant is HQ in Hyderabad and have offices and/ business operations in India, ME, Saudi, Australia, Philippines and UK. We are aggressively expanding across the geographies and adding to our 450+ workforce, spread across multiple locations. Visit us at

(ref:hirist.tech)

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