Technologist II – IT Change Management

4 weeks ago

Chandigarh, India Oceaneering Full time

Position Summary

Purpose 

The purpose of this role is to support the areas of responsibility of the Change Management Team.Areas of responsibility include:

§Change Management

§Configuration Management (CMDB)

§Problem Management

§IT Disaster Recovery

Location

Role provides the opportunity to work virtually.

Duties & Responsibilities

Functions

ESSENTIAL

§Provide global support to end users for the areas mentioned above.

§Complete run & maintain tasks (including advanced level tasks) in support of areas mentioned above.

§Serve as a subject matter expert (SME) for the areas mentioned above.This includes understanding Change Mgmt policies, procedures, standards, processes, and work instructions. Be able to effectively communicate this information to users and management.

§Assist users with IT ticketing system questions and issues related to Change Mgmt, Config Mgmt, & Problem Mgmt.

§Identify and report issues and enhancement requests for IT ticketing system modules that Change Mgmt Team is responsible for.

§Lead meetings and establish action items & next steps.

§Lead small to medium-sized projects and initiatives as assigned.

§Create & maintain documentation and training materials, as well as conduct training sessions and prepare for them.

§Provide continuous improvement suggestions for operations and support of the areas mentioned above.

NON-ESSENTIAL

§Lead and perform system testing and coordinate UAT for IT ticketing system upgrades.

§Participate in annual IT Disaster Recovery drills (review functional validation DR docs and complete functional validation steps for the IT ticketing system modules that Change Mgmt Team is responsible for).

§Other duties as assigned.

Supervisory Responsibilities

§This position has NO direct supervisory responsibilities.

Reporting Relationship

§This position reports to the IT Change Manager within IT Infrastructure group.

Qualifications

Qualifications

REQUIRED

§Must be fluent in speaking and writing English.

§Bachelor’s degree in Computer Science or equivalent combination of education and experience.

§At least 3 years of experience working in Information Technology field.

§Solid understanding of Change Management.

§Basic understanding of Configuration Management and Problem Management.

§Basic understanding of ITIL (IT Infrastructure Library) and ITSM (IT Service Management) concepts.

§At least 2 years of IT ticketing system experience.

§Solid MS Office products experience – MS Excel, Word, PowerPoint, etc.

DESIRED

§Master’s degree in Computer Science.

§General understanding of application lifecycle.

§SQL knowledge to read and write queries.

Knowledge, Skills, Abilities, and Other Characteristics

§Must have demonstrated strong interpersonal skills and be able to work effectively with a variety of individuals and skill levels.

§Must possess good analytical skills to troubleshoot and resolve process, ticketing system, and interpersonal issues.

§Gives and receives constructive feedback.

§Must be proactive in managing workload and communicate up when time is available to work on additional tasks.

§Ensures that regular consistent communication takes place within area of responsibility.

§Must be accountable for quality customer service.

§Must be able to complete routine assignments without direction.

§Must be able to complete advanced assignments.

Closing Statement

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

§Almost exclusively indoors during the day and occasionally at night

§Occasional exposure to airborne dust in the work place

§Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

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