Consultant Business Systems
2 months ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together
This position is a Project, Data and Reporting Management role and supports the Strategic Insights UHC Digital NPS team. The role is responsible for digital UHC NPS measurement, data analytics (both Quantitative and Qualitative), research support and digital survey management. Strategic Insights is an Enterprise Center of Excellence that supports all LOBs and UHC consumer products. This role will support LOBs and team leads who drive digital insights to the business and business partners.
This position is responsible for driving short and long-term data and insights support for all UHC digital properties. Additionally, this position is responsible for regular data and reporting pulls from Qualtrics to deliver to team leads and reporting partners. This role is responsible for supporting best-in-class digital measurement within UHG.
Primary Responsibilities:
Work with and support UHC Digital team leads with project, survey and data managementSupport Qualtrics operations and survey functionalityAssist in analyses of website performance (integrating multiple data sources including quantitative results, trend information, behavioral analytics (Glassbox, DataDog), and Adobe data)Assist in preparing NPS and performance reports for LOB leads, business partners and reporting partnersPerforming quality control checks to ensure accuracy of work for programmingEffectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-freeUnderstand business objectives and support the execution of research plans that effectively address needs of digital teams across the EnterpriseConduct pain-point analyses of Qualtrics data and insights to fit business needsExecute ad-hoc requests that support survey and data operationsEngage in a collaborative work environment with other research operations team membersEstimate and communicate effective deadlinesEffectively self-monitors project related follow up tasks (revision/changes/etc.) and escalate and address issues on projects proactivelyComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications:
Graduate in any discipline5+ years of hands-on experience with Experience Measurement Platforms like Qualtrics or Medallia3 + years of experience on working with onsite clients/stakeholdersExperience working on highly complex technical projectsExperience with data processing toolsExperience with Qualtrics and survey data processingCustomer Experience analytics or Market research experienceProven abilities to solve the data issues by providing valuable suggestions.Proven attention to detailProven excellent written and oral communication skillsSolid quantitative and analytical skillsProficiency in using PPT and ExcelAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
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