Jewellery Customer Order associate

4 weeks ago

Mumbai, India bfmhr Full time
Job Description
Position Overview

Customer Order Executive is pivotal in maintaining positive customer relationships, optimizing order fulfillment processes, and contributing to the overall success of the organization.

 

Role and Responsibilities
Order Processsing

·       Receive and process customer orders through various channels store counter, email, or online system.

·       Ensure accuracy and completeness of orders, including product details, quantities, and customer information.

Order Tracking and Fulfillment

·       Track the status of orders from placement to delivery, and ensure timely fulfillment.

·       Coordinate with processing team to arrange for timely delivery to retail outlets.

Quality Assurance
·       Conduct quality checks on orders to ensure accuracy, completeness, and compliance with quality standards.
·       Address any issues related to product quality or discrepancies in orders, and take corrective actions as necessary.
 
Qualifications and Education Requirements

·       Graduate from anyfield.

·       Should have Computer Operating knowledge.

 
Preferred skills and experience:

·       Should have worked in Jewellery industry. (Manufacturing or Jewellery Background in Gold Preferred)

·       Should have worked on any Jewellery software.

·       Should know the basic calculations of the Jewellery weights.



Requirements
Position Overview Vendor Spoc is a key position in merchandising department. The person would be responsible for coordinating with internal departments, store and Vendors. The candidate should have fair knowledge of Gold Jewellery and should be good with computer operation and excel. Role and Responsibilities Receiving and maintaining stock from various departments and Store. Coordinating with vendors for returning the products. Generate sales invoice or purchase return to vendors. Maintaining stock count and tally as per department reports. Critical Competencies Excellent communication and relationship building skills. Action oriented and highly motivated. Proficient in software and Excel. Should be good at mathematical calculations. Should be a people’s person and have an engaging conversation style – should be a great listener. Qualifications and Education Requirements Graduate from any field. Minimum of 2 year of experience jewellery industry. Preferred skills and experience: Computer Operation. Good communication and strong negotiation skills.

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