Knowledge Management
4 months ago
Job Description - Knowledge Management TL (5+ years)
∙Strong technical writing, design, and user experience skills
oTechnical Documentation: Demonstrated ability to write clear, concise technical
documentation, including user manuals, release notes, and troubleshooting
guides. This involves breaking down complex technical concepts into easy-to-
understand language for various audiences.
oInstructional Design: Experience in designing instructional materials such as
online courses, tutorials, and training modules. This includes structuring content
in a logical sequence, incorporating interactive elements, and using multimedia to
enhance learning experiences.
oUX/UI Design Principles: Proficiency in UX/UI design principles and best
practices, including wireframing, prototyping, and user testing. This involves
creating intuitive and visually appealing interfaces that prioritize user needs and
enhance usability.
oInformation Architecture: Ability to organize and structure content effectively to
improve findability and navigation within digital products or platforms. This
includes creating sitemaps, taxonomies, and navigation systems that support
intuitive user journeys.
∙Creative problem-solving skills, attention to detail and the ability to think strategically and
act tactically
oProblem-Solving Skills: Strong problem-solving skills to overcome challenges
and obstacles that may arise during task management and project execution.
This involves identifying issues, brainstorming solutions, and implementing
effective strategies to resolve them.
oExamples of how you could determine this in an interview:
Describe a situation where you had to think strategically to solve a
problem. What tactics were used and what was the outcome?
Provide an example of projects or tasks you’ve been involved with where
attention to detail was critical to success.
∙Ability to manage tasks (create, edit, and update knowledge materials) and meet
deadlines individually and as a team in a fast-paced, collaborative environment.
Examples:
oDocumentation Management: Experience in creating, editing, and updating
knowledge materials such as manuals, guides, wikis, or documentation
repositories using tools like Confluence, Google Docs, Oracle Knowledge or
Microsoft SharePoint.
oTime Management: Demonstrated ability to manage time efficiently to meet
deadlines, both individually and as part of a team. For instance, prioritizing tasks,
setting realistic timelines, and allocating time effectively for each task.
oCommunication Skills: Strong communication skills to collaborate effectively with
team members, stakeholders, and clients. This includes providing timely updates
on task progress, discussing requirements, and seeking clarification when
needed.
oAdaptability: Ability to adapt to changing priorities and requirements in a fast-
paced environment. This involves being flexible and able to reprioritize tasks as
needed to meet deadlines and project milestones.
oCollaboration and Teamwork: Proven track record of working collaboratively with
team members to achieve common goals. This includes actively participating in
team meetings, sharing knowledge and insights, and aiding team members when
necessary.
∙Attention to Detail: Paying close attention to detail when creating, editing, and updating
knowledge materials to ensure accuracy and completeness. This includes proofreading
content, formatting documents correctly, and adhering to established guidelines and
standards.
oFeedback Incorporation: Willingness to receive feedback from team members or
stakeholders and incorporate it into task management and knowledge material
creation processes. This helps improve the quality of work and ensures
alignment with project objectives.
oOwnership and Accountability: Taking ownership of assigned tasks and
demonstrating accountability for meeting deadlines and delivering high-quality
work. This involves being proactive, taking initiative, and taking responsibility for
the outcomes of individual and team efforts.
∙Proficient in HTML, CSS, and other web development tools and languages
oCreating Structured Web Pages: Proficient in HTML involves the ability to create
well-structured web pages using appropriate HTML tagging.
oSemantic HTML: Understanding and implementing semantic HTML elements for
better accessibility and SEO
oForm Development: Building forms using HTML elements, including validation
and submission techniques.
oHyperlinks and Anchors: Proficiency in creating hyperlinks and anchors to
navigate within the page or link to external resources.
oMultimedia Integration: Embedding multimedia content such as images, videos,
and audio
oCross-Browser Compatibility: Ensuring compatibility across different web
browsers and understanding browser-specific quirks in HTML rendering.
oBasic CSS Integration: While not directly related to HTML, proficiency may also
involve basic understanding of CSS for styling HTML elements.
oAccessibility Considerations: Knowledge of making web content
Requirements
Documentation Management: Experience in creating, editing, and updating knowledge materials such as manuals, guides, wikis, or documentation repositories using tools like Confluence, Google Docs, Oracle Knowledge or Microsoft SharePoint. oTime Management: Demonstrated ability to manage time efficiently to meet deadlines, both individually and as part of a team. For instance, prioritizing tasks, setting realistic timelines, and allocating time effectively for each task. oCommunication Skills: Strong communication skills to collaborate effectively with team members, stakeholders, and clients. This includes providing timely updates on task progress, discussing requirements, and seeking clarification when needed. oAdaptability: Ability to adapt to changing priorities and requirements in a fast-
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