VP - Global Delivery Leader, Operations

3 weeks ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of VP - Global Delivery Leader, Operations

In this role, you are responsible for Lead Operations & Transformation for a new deal in pipeline. The role reports to the Chief Operating Officer.

Responsibilities:

·Actively engage with clients to understand requirements and expectations to deliver innovative industry leading solutions. Some of these solutions would be cross functional impacting clients across finance, supply chain and sales functions.

·Deliver End-to-End business impact and drive efficiency to ensure exclusive implementation/ streamlining the onshore/offshore operations across client and Genpact centers. Work with the client to together nail down Business outcomes that matter, identify metrics/critical metrics, envisage client business scenarios, and spell out clearly the value proposition from the customer standpoint

·Be a trusted advisor to the client CXOs by building deep understanding of client challenges and business priorities as we lead change in the complex client environment. Bring in deep industry knowledge and thought leadership in the CPG Industry.

·Lead Large Span of complex business and operating teams to deliver zero surprise operations. Review operating performance and transformation agenda with senior client partners reciprocally.

·Bring in perspectives of Advanced Technologies – Robotics, M/c learning, Cognitive Computing, Natural Language Processing, Analytics etc. to improve the transformation opportunity for existing / new clients to bring industry knowledge, outstanding capabilities, innovation, and groundbreaking technology to our clients.

·This role will require you to be very ambitious, consultative, and well-networked with multiple functional teams in the organization. You will be encouraged to be passionate about industry’s realities and pain points and know how to seek these using technology, domain, and process expertise.

Qualifications we seek in you

Minimum Qualifications

·MBA, preferred a Qualification in Finance

·Proven track record of driving technology led transformation programs for clients

·Process consulting experience, preferred over business / strategy consulting

·Proven client / partner management and project management skills.

Preferred Qualifications/ Skills

·Global exposure across industries.

·Knowledge of emerging digital technologies – RPA, ML, NLP, and AI etc. and their applicability to specific business problems

·People leadership and ability to lead employees during significant phases and motivating them to a common goal.

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