General Manager Administration

3 weeks ago

Nagercoil, India panacorp software solution Full time

Job Description:
The Administrative Assistant willsupport the General Manager and fulfillment center Operations team.The successful candidate will be organized, detail oriented,self-motivated, able to handle confidential information, as well asa demonstrated ability to respond to changing workloads andpriorities. Must have the ability to communicate clearly and tomanage multiple assignments and people simultaneously. Otherresponsibilities willinclude:

Responsibilities:
1. Manage and complete expense reportsfor General Manager, Senior Leader(s) if applicable, and yourselfas needed. Maintaining schedules, planning events, coordinatingmeetings, and conferences for the Fulfillment Center Staff Own andmanage conference room coordination and room calendarmanagement
2. Conduct clerical duties, including filing,full office management, responding to emails, preparing documentsand presentations using graphics, graphs, and internal informationand platforms Typing meeting notes, creating conference agendas andminor content curriculum creation
3. Scheduling costeffective travel arrangements which include: airfare/hotel/groundtransportation for General Manager, and Senior Leader(s) as neededAssist with internal communications for associates and leadershipamong multiple platforms, interfaces, and programs Work withoutside vendors to coordinate upkeep, and maintenance of theFulfillment Center

KeyResponsibilities:

TeamLeadership:

  • Lead,motivate, and manage a team of telesalesrepresentatives.
  • Set clear performanceexpectations and provide regular feedback to enhance individual andteam performance.
  • Conduct regular team meetingsto communicate goals, updates, and bestpractices.

SalesStrategy andPlanning:

  • Develop andimplement effective telesales strategies to achieve salestargets.
  • Collaborate with the sales leadershipteam to align telesales goals with overall businessobjectives.
  • Analyze market trends andcompetitor activities to identify newopportunities.

TrainingandDevelopment:

  • Providecomprehensive training for new hires and ongoing coaching forexisting team members.
  • Identify skill gaps andorganize training sessions to address specificneeds.
  • Foster a culture of continuous learningand development within theteam.

CustomerRelationshipManagement:

  • Ensureeffective communication and relationship-building withclients.
  • Handle escalated customer issues andcollaborate with other departments to providesolutions.
  • Implement strategies to enhancecustomer satisfaction andloyalty.

ProcessImprovement:

  • Identifyareas for process improvement and efficiency within the telesalesteam.
  • Implement best practices to streamlineworkflows and enhance overallproductivity.
  • Stay abreast of industry trendsand recommend adjustments to sales strategies asneeded.

Reporting:

  • Prepareand present regular reports on team performance, sales trends, andother relevant metrics to seniormanagement.
  • Provide insights andrecommendations based on dataanalysis.

QualificationsandRequirements:

  • Bachelor'sdegree in business, marketing, or a relatedfield.
  • Proven experience in telesales, with aminimum of 5 - 10 in a managerial or supervisoryrole.
  • Strong leadership and interpersonalskills.
  • Excellent communication and negotiationabilities.
  • Results-driven with a track recordof meeting or exceeding sales targets.
  • Abilityto thrive in a fast-paced and dynamicenvironment.
  • Strategic thinker with the abilityto make data-drivendecisions.

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