Assistant Manager Collections

3 months ago


Bengaluru, India VCATCH Full time

Company Overview

VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. We have enhanced our services towards various other industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore. As the best contact center, we help you experience the growth of your ROI in a fruitful way. VCATCH is headquartered in Bangalore and has 51-200 employees.


Job Overview

We are seeking a Junior Assistant Manager Collections to join our team in Bangalore Urban. The candidate should have a minimum of 1 year to a maximum of 3 years of work experience. This is a full-time position within our contact center, specializing in collections and debt recovery.


Qualifications and Skills

  • Strong communication skills (Mandatory skill)
  • Agency Relationship Management (Mandatory skill)
  • Unsecured Loans (Mandatory skill)
  • Problem-solving skills necessary for overcoming obstacles in collection processes
  • Attention to detail to ensure accuracy in documenting and following up on accounts
  • Analytical skills for evaluating debtor accounts and strategizing collection efforts
  • Knowledge of debt collection laws to ensure compliance and effectiveness
  • Customer service skills to handle interactions professionally and efficiently


Roles and Responsibilities

  • Handling a portfolio of delinquent accounts to meet and exceed collection targets
  • Managing relationships with collection agencies to ensure effective collections
  • Reviewing unsecured loan accounts to identify and resolve delinquency issues
  • Contacting debtors via phone, email, and mail to collect outstanding amounts
  • Documenting and updating debtor information and actions taken in the CRM system
  • Negotiating payment plans and settlements with debtors to recover outstanding amounts
  • Ensuring all collection activities comply with relevant regulations and laws
  • Collaborating with the legal team to escalate accounts when necessary


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